Sara Sthillaire
Winter Haven,FL
Summary
Experience Manager with over 10 years of experience in retail. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
10
10
years of professional experience
Work History
Food and Consumable Coach
Walmart
Lake Wales, FL
10.2020 - Current
- Established clear benchmarks for performance and monitored individual and team progress.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained excellent attendance record, consistently arriving to work on time.
Assistant Manager
Walmart
Auburndale, FL
03.2016 - 10.2020
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Zone Merchandise Supervisor
Walmart
Bartow, FL
01.2015 - 03.2016
- Executed in-season pricing strategies, promotions and markdowns to reach financial targets.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
TLE Shop Manager
Walmart
Bartow, FL
01.2013 - 01.2015
- Managed inventory control, cash control and store opening and closing procedures.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Education
Polk State College
Winter Haven, FL08.2008
Skills
- Excellent Communication
- Analytical and Critical Thinking
- Decision-Making
- Teamwork and Collaboration
- Dependable and Responsible
- Planning and Coordination
Languages
Creol
Native or Bilingual
Timeline
Food and Consumable Coach
Walmart
10.2020 - Current
Assistant Manager
Walmart
03.2016 - 10.2020
Zone Merchandise Supervisor
Walmart
01.2015 - 03.2016
TLE Shop Manager
Walmart
01.2013 - 01.2015
Polk State College