Sara Tennyson-Harlan
Westerville
Summary
With over 20 years of experience providing exceptional customer service in the hospitality industry, I am eager to apply my skills in a new and meaningful way. My strong interpersonal skills, ability to build lasting relationships, and keen attention to detail make me well-suited as an Admission Counselor. I look forward to this next chapter in my career and the opportunity to contribute in a supportive and organized environment.
Overview
19
19
years of professional experience
Work History
Director of Member Services and Special Events
Ohio State University Faculty Club
04.2011 - Current
- Responsible for member relations for a 1400 member private club
- Liaison to members, university departments, alumni and students
- Development of membership marketing campaigns and strategies
- Cultivation of relationships with existing members
- Communication through weekly member newsletter and social media
- Club database (CTC ClubTec) and website (Club Essentials) upkeep
- Creation and upkeep of member files
- Department head and part of club management team
- Direct supervisor of two office personnel, manger to student employees
- As needed for the operation of club catering and membership office
- Microsoft Office proficient
Catering & Sales Manager
Vendue Inn
04.2006 - 03.2011
- Single handedly ran hotel sales office, by handling all incoming inquiries for catering , group room and corporate room sales
- Built strong relationships with new & existing clients
- Promoted hotel and food and beverage outlets through networking organizations and events.
- Prepared proposals, contracts, and detailed banquet event orders
- Upkeep of corporate client and catering files
- Acted as President of Charleston Hoteliers Exchange Club
Education
Bachelor of Science - Hospitality Management Major
The Ohio State University
Columbus, OH2004
Skills
- Client Relations / Relationships
- Strong Organizational Skills
- Meticulous Attention to Detail
- Time Management
- Multitasking and Prioritization
- Database Maintenance
- Clear Communication
- Team Oriented
Timeline
Director of Member Services and Special Events
Ohio State University Faculty Club
04.2011 - Current
Catering & Sales Manager
Vendue Inn
04.2006 - 03.2011
Bachelor of Science - Hospitality Management Major
The Ohio State University
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