Sara Thompson
Cedar Rapids,IA
Summary
Experienced team player/leader with strong service record, good organizational skills and efficient approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. An excellent written and verbal communicator with experience in customer service and the ability to think quickly, while communicating with all levels of intellect.
Overview
9
9
years of professional experience
Work History
Customer Service/ Market Grill Clerk
Hy-Vee Food Store
06.2023 - Current
- Interacted with customers to provide information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Learned other teammates' work tasks to train as backup.
Direct Support Professional
Crest Services
06.2023 - Current
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Developed rapport to create safe and trusting environment for care.
- Recorded status and duties completed in logbooks for management.
Supervisor/Human Service
The Rescue
06.2022 - 03.2023
- Provide oversight of members daily care
- Employee training and development
- Quality assurance for all support documentations
- Manage day-to-day activities of each member caseload
- Provides leadership to ensure health and safety
Lead Cleaning Technician
Protek Medical Products, Inc
07.2019 - 06.2022
- Delegate tasks to selected employees in alignment with management goals
- Coordinate daily workflow through task prioritization and concise scheduling
- Use time management and efficient cleaning methods to meet deadlines
- Safely clean industrial job sites using maximum strength cleaning solutions and equipment
- Sanitize toilets, sinks, showers, kitchen surfaces and other high-traffic fixtures
- Maintained specialty spaces such as laboratories by cleaning with safe solvents
Commercial Janitorial Cleaner
Cedar Rapids Janitorial
02.2019 - 07.2019
- Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness
- Cleaned offices and common areas, emptied trash and restocked supplies in restrooms
- Sanitized, cleaned and scrubbed restroom fixtures and surfaces in detail
Shift Manager
Advance Auto Parts
04.2018 - 02.2019
- Kept employees operating productively and working on task to meet business and customer needs
- Trained and mentored new employees to maximize team performance
- Coached crew members to optimize performance and motivate toward more efficient work
- Cooperated with coworkers to improve customer experience and manage storefront
Team Lead
Midwest Janitorial Service
02.2016 - 11.2016
- Answered questions and provided information about automotive parts, Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash
- Maintained optimal supply levels to meet daily and special cleaning needs
- Established and maintained clean and comfortable environments in buildings by vacuuming, cleaning windows and dusting
- Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls
Cashier
Menards
01.2016 - 05.2016
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Counted cash in register drawer at beginning and end of shift
- Checked prices for customers and processed items sold by scanning barcodes
- Assisted customers with special services, account updates and promotional options
Cashier/Management Trainee
Smoking Joe's Tobacco & Liquor Outlet
08.2014 - 11.2015
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Counted cash in register drawer at beginning and end of shift
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Mentored new team members on POS system operation, customer service strategies and sales goals
Education
GED - Computer Maintenance
Detroit, MI1998
Skills
- Customer Service
- Teamwork
- Facilities maintenance
- Attention to Details
- Skilled housekeeper
- Dependable/Flexible
- Problem-solving ability
- Interpersonal Skills
- Motivational leadership style
- Cleaning and sanitizing skills
Timeline
Customer Service/ Market Grill Clerk
Hy-Vee Food Store
06.2023 - Current
Direct Support Professional
Crest Services
06.2023 - Current
Supervisor/Human Service
The Rescue
06.2022 - 03.2023
Lead Cleaning Technician
Protek Medical Products, Inc
07.2019 - 06.2022
Commercial Janitorial Cleaner
Cedar Rapids Janitorial
02.2019 - 07.2019
Shift Manager
Advance Auto Parts
04.2018 - 02.2019
Team Lead
Midwest Janitorial Service
02.2016 - 11.2016
Cashier
Menards
01.2016 - 05.2016
Cashier/Management Trainee
Smoking Joe's Tobacco & Liquor Outlet
08.2014 - 11.2015
GED - Computer Maintenance
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