Sara Tucker
Pekin,IL
Summary
Experienced operations associate with a strong background in logistics and project management. Proficient in AS400 systems and Microsoft Office suite, with a track record of improving operational efficiency. Adept at multitasking and meeting tight deadlines in fast-paced environments. Seeking to leverage expertise in client support and administrative assistance to a dynamic team.
Overview
20
20
years of professional experience
Work History
Administrative Assistant II
Bradley University
Peoria, Illinois
12.2024 - Current
- Closely works with the Assistant Dean on daily as well as cyclical responsibilities associated with the Dean's Office for the College of Education and Health Sciences.
- Assists in the management of invoices and purchase orders associated with the college and our six departments.
- Works with the Assistant Dean on managing the budgeted expenses throughout the fiscal year.
- Assists departments and faculty members with events throughout the year, with tasks such as booking rooms, organizing refreshments, and setting up.
- Assists with travel arrangements for the Dean, as well as for faculty members. This ranges from booking travel to assisting with travel expense forms and reports.
Customer Operations Associate II
Johnson Controls, Inc.
East Peoria IL/Madison WI
02.2017 - 11.2024
- Assisted in the management of installation contracts, including tracking progress and supporting financial activities, such as billing and collections.
- Managed the creation of purchase orders, ensuring timely financial processing.
- Provided coverage for team members' branches during life events, such as maternity leave or illness, while still handling the branches that I was assigned.
Assistant Project Manager
Mechanical Service, Inc.
Peoria, IL
02.2012 - 02.2017
- Duties include setting up current jobs for the plumbing, HVAC, and sprinkler departments.
- Additional duties include weekly billing for the current and completed jobs, as well as creating and tracking purchase orders on a daily basis.
- Developed operation and maintenance manuals following project completion, adhering to architect's instructions.
Payroll Specialist
Risinger Bros. Transfer, Inc.
Morton, IL
06.2008 - 11.2011
- Prior to advancing to the payroll department, I was a collection specialist.
- Processed weekly payroll for over 200 drivers using AS400, handling everything from trip compensations to insurance deductions.
- While working at Risinger, I also worked in the maintenance department where I received breakdown calls from our drivers and helped with scheduling road calls for compensation of services. I was also responsible for keeping a log of scheduled maintenance on the units and maintaining the inventory of Qualcomm, iPass, and PrePass units for the trucks.
Licensed Insurance Agent
Jeff Burtis State Farm
Peoria, IL
04.2006 - 06.2008
- Licensed to sell Life, Health, Auto, and Home insurance.
- Duties included working with current customers to maximize their insurance potential needs by having scheduled reviews.
- As well as current customers, I worked with potential clients comparing their current coverage to what State Farm could offer them.
Education
Bachelor’s - Communications
Illinois College
05-2002
Skills
- Proficient in Microsoft Office, Excel, Microsoft Word, and Power Point as well as experience with AS400 systems
- Event coordination
- Purchase order creation
- Invoice processing
- Task organization and prioritization
- Analytical Problem Solving
- Workplace Safety Guidelines
- Scheduling
- Strong Verbal and Written Skills
- Effective Team Assistance
- Administrative Assistance
- Customer Service Excellence
- Project Coordination
- Financial tracking
References
Available upon request
Timeline
Administrative Assistant II
Bradley University
12.2024 - Current
Customer Operations Associate II
Johnson Controls, Inc.
02.2017 - 11.2024
Assistant Project Manager
Mechanical Service, Inc.
02.2012 - 02.2017
Payroll Specialist
Risinger Bros. Transfer, Inc.
06.2008 - 11.2011
Licensed Insurance Agent
Jeff Burtis State Farm
04.2006 - 06.2008
Bachelor’s - Communications
Illinois College