Sara Turner
Buckeye,AZ
Summary
Versatile and highly experienced dermatology professional with 19 years of comprehensive front office expertise. Proven ability to manage all aspects of practice operations, including scheduling, insurance coordination, billing support, referrals, medical records, and patient education. Skilled in navigating complex insurance systems, CPT-based benefits, and ICD-10 coding while maintaining a strong focus on accuracy, efficiency, and patient experience. Known for adaptability, strong communication, and being a reliable team player with a collaborative mindset and the knowledge to mentor and assist colleagues, helping them grow in their roles and careers.
Overview
18
18
years of professional experience
Work History
Medical Front Office Staff
Clear Sky Dermatology
Goodyear, AZ
02.2024 - 06.2025
- Managed all incoming and outgoing medical records, ensuring timely processing and accurate assignment to the correct provider.
- Prepped appointment notes and verified patient paperwork to ensure smooth check-in and appointment flow.
- Reviewed, entered, and corrected patient demographic and insurance data; scanned all forms into charts.
- Checked in and out patients as needed, collected payments, and verified visit documentation.
- Answered multi-line phones, scheduled appointments, and provided assistance to patients as needed.
- Verified insurance Referral/Auth Requirements and initiated Auths if needed for procedures/surgery
Medical Administrative Support
Westmoreland Dermatology
Columbus, MS
01.2023 - 11.2023
- Supported the billing department with claim preparation and corrections to ensure timely and accurate reimbursement.
- Entered pathology charges and verified accurate coding (CPT/ICD) for insurance billing.
- Reviewed and updated claims with proper modifiers, NDC codes, and CLIA numbers to meet payer-specific requirements and prevent denials.
- Collaborated with front office and billing teams to correct and resubmit denied claims.
- Floated as needed to support front desk operations including check-in, check-out, scheduling, and patient inquiries.
- Maintained HIPAA compliance and accuracy across patient records and billing systems.
Medical Front Office Staff
North Valley Dermatology
Peoria, AZ
08.2020 - 06.2022
- Checked in patients for 8 providers and 2 aestheticians; verified and updated patient information, scanned insurance cards.
- Prepared superbills with insurance, balances, and collection info.
- Checked out patients, posted copayments and cosmetic charges, and managed product sales.
- Handled multi-line phones, assisted patient inquiries, and scheduled/rescheduled appointments.
Medical Front Office Staff
Alliance Dermatology & Mohs Center
Sun City West, AZ
06.2018 - 01.2020
- Managed patient check-in/check-out and verified insurance eligibility.
- Determined patient responsibility according to payer fee schedules and patient’s remaining deductible/coinsurance/out of pocket.
- Scheduled appointments, collected payments, and educated patients on products and services.
- Designed office flyers and forms; coordinated provider meet-and-greet visits to drive patient growth.
- Processed referrals, updated records, and maintained thorough documentation.
Medical Front Office Staff
Camelback Dermatology
Phoenix, AZ
03.2016 - 10.2017
- Handled front desk operations for 4 medical providers and 4 aestheticians.
- Verified insurance, collected/post payments, reconciled daily deposits.
- Informed patients of pathology results and scheduled cosmetic and surgical procedures, and explained pre- and post-op expectations.
- Implemented streamlined check-in/HIPAA paperwork to improve office efficiency.
Patient Services Representative
Banner Medical Group
Sun City West, AZ
10.2014 - 02.2016
- Checked in/out patients for 8+ providers, verified insurance, collected payments, and scheduled appointments.
- Assisted with billing questions and reconciled fee tickets for coding.
Medical Front Office Staff
Westmoreland Dermatology
Columbus, MS
08.2007 - 10.2012
- Checked in/out patients for 4 providers; determined patient responsibility based on insurance coverage.
- Determined patient responsibility according to payer fee schedules and patient’s remaining deductible/coinsurance/out of pocket.
- Entered CPT and ICD-9 codes, assisted with billing, and responded to medical records requests.
- Handled insurance verification, reconciled payments, and designed office promotional materials.
Education
High School -
New Hope High School
Columbus, MS01-2004
Skills
- 19 years of experience with NextGen EPM and 8 years with ModMed/EMA EMR
- Skilled in insurance/benefits verification, procedure and surgery authorization with VA, Tricare, and commercial plans
- Expert in patient intake, check-in/check-out
- Knowledgeable in dermatology surgery and procedures, as well as dermatology terminology
- Experience with Alle, Aspire, Evolus rewards programs as well as Care Credit
- Strong understanding of medical billing, claims correction, and assisting patients with EOB & billing questions
- Skilled in calculating estimates for providers care plan using CPT and ICD-10 coding, in accordance with patient's benefits
- Detail oriented handling of medical records requests, including Medicare risk adjustment requests and HIPAA compliance protocols
- Proficient in Microsoft Word, Excel, Outlook, Publisher, and multi-line phone systems
- Excellent communication, multitasking, and organizational skills
- Compassionate and empathetic, quick learner, detail-oriented, and able to type 50 WPM
Timeline
Medical Front Office Staff
Clear Sky Dermatology
02.2024 - 06.2025
Medical Administrative Support
Westmoreland Dermatology
01.2023 - 11.2023
Medical Front Office Staff
North Valley Dermatology
08.2020 - 06.2022
Medical Front Office Staff
Alliance Dermatology & Mohs Center
06.2018 - 01.2020
Medical Front Office Staff
Camelback Dermatology
03.2016 - 10.2017
Patient Services Representative
Banner Medical Group
10.2014 - 02.2016
Medical Front Office Staff
Westmoreland Dermatology
08.2007 - 10.2012
High School -
New Hope High School