Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
RegisteredNurse
Dusti Austin

Dusti Austin

Spring,TX

Summary

Experienced Medical Front Office Supervisor who is seeking an Insurance Verification Specialist position that will benefit from 6 year of verification experience in a specialty medical office as well as prior authorizations and referrals for HMOs, PPOs & government policies.


Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Front Office Supervisor

Elite Dermatology
06.2020 - 03.2024
  • Oversaw daily operations of front desk personnel for a dermatologist clinic, seeing anywhere from 90-140 patients daily with 3 providers in office.
  • Verified insurance benefits for 60+ patients daily, including PPO's, HMO's and government policies.
  • Communicated with insurances companies via phone or portals to obtain referrals and prior authorization requirements for upcoming surgical procedures, ensured patients receive estimates for prior to services being rendered.
  • Reduced errors in billing by accurately maintaining patient records with updated insurance information.
  • Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
  • Trained and managed new and established front desk personnel, ensuring they adhere to HIPPA policy and procedures.
  • Resolved patients concerns regarding medical benefits and billing inquiries

Medical Receptionist

Pediatric and Adolescents Center of NW Houston
08.2018 - 06.2020
  • Coordinated patient scheduling, check-in, check-out and payments for billing with e-clinical works EMR system
  • Obtained patients insurance, demographic and health information to keep information current
  • Verified insurance benefits, processed payments and scheduled patient follow up appointments for over 60 patients daily
  • Managed multi-line phone systems and pleasantly greeted patients
  • Transcribed phone messages and distributed to the correct personnel
  • Maintained current and accurate medical records for patients
  • Communicated with insurance companies to obtain correct patient benefits.

Education

Associate of Applied Arts -

Lone Star College
Houston, TX
06.2016

Skills

  • Medical Insurance Verification (6 years)
  • Medical Insurance Authorization (4 years)
  • Referral Verification (4 years)
  • Dermatology (4 years)
  • Pediatrics (2 years)
  • Patient Scheduling (6 years)
  • Medical Terminology (6 years)
  • EMR Systems (6 years)
  • Modmed(EMA) (4 years)
  • ECW (2 years)

Certification

HIPPA

Languages

English
Native or Bilingual

Timeline

Medical Front Office Supervisor

Elite Dermatology
06.2020 - 03.2024

Medical Receptionist

Pediatric and Adolescents Center of NW Houston
08.2018 - 06.2020

Associate of Applied Arts -

Lone Star College

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Dusti Austin