Casandra Paniagua
Summary
Medical Front Office Supervisor and Biller with a proven track record at Children's Eye Institute, INC., excelling in patient scheduling and staff training. Expert in insurance verification and referrals/authorizations, adept at enhancing office efficiency and accuracy. Demonstrated ability to improve patient service through effective communication and meticulous attention to detail.
Overview
8
8
years of professional experience
Work History
Medical Front Office Supervisor
Children's Eye Institute, INC.
11.2019 - Current
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Managed and trained staff, established and monitored goals, assist with conducted performance reviews and administered salaries for staff.
- Monitored front areas so that questions could be promptly addressed.
- Appointment scheduling, for new and return patients as well as in office procedures.
- Create Clinic/Doctors schedules.
- Verify insurance, request authorizations, & prepare charts for following day.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Posted payments and collections on regular basis.
- Delivered timely and accurate charge submissions.
- Researched and resolved billing discrepancies to enable accurate billing.
- Used data entry skills to accurately document and input statements.
Medical Biller and Coder
Libra Pain Care
05.2018 - 11.2019
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Executed billing tasks and recorded information in company databases.
- Determined proper codes for medical records and patient services.
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Workers Comp, setting up panel QME appointments, billing for QME's, Dealing with lawyers setting up depositions and billing for personal injury cases.
Medical Biller and Coder
Accurate Billing and Audit
03.2018 - 05.2018
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Input data into computer programs and filing systems.
Education
Medical Billing And Coding
North West College
West Covina, CA05-2018
High School Diploma -
Fontana High School
05-2016
Skills
- Insurance verification
- Medical coding
- Office administration
- Medical billing
- Appointment management
- Payment collection
- Attention to detail
- Staff scheduling
- Data entry
- Train employees
- Bilingual in Spanish and english
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Front Office Supervisor
Children's Eye Institute, INC.
11.2019 - Current
Medical Biller and Coder
Libra Pain Care
05.2018 - 11.2019
Medical Biller and Coder
Accurate Billing and Audit
03.2018 - 05.2018
High School Diploma -
Fontana High School
Medical Billing And Coding
North West College
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