Charlee Thaxton
Watkinsville,GA
Summary
Medical front office supervisor with over one year of experience in managing staff training and conflict resolution. Strong background in insurance verification, patient information, and compliance with healthcare regulations. Focused on improving operational efficiency and communication within teams.
Overview
15
15
years of professional experience
Work History
Medical Front Office Supervisor
Athens ObGyn
Athens, GA
08.2024 - Current
- Supervised front office personnel, coordinating daily operations for seamless workflow.
- Trained new staff on office protocols and software systems for effective integration.
- Maintained precise patient data records in electronic health systems.
- Managed patient scheduling to ensure smooth appointment flow.
- Addressed patient inquiries and concerns promptly, enhancing service quality.
- Facilitated communication between medical staff and patients via phone and email.
- Verified insurance details, collecting co-pays efficiently.
- Performed accurate data entry into EMR system as required.
Receptionist
Arbor Salon & Spa
Athens, GA
03.2011 - 12.2013
- Efficiently scheduled appointments while warmly greeting clients at reception.
- Provided accurate information on services through responsive phone answering.
- Utilized salon management software for precise payment processing.
- Addressed customer inquiries promptly
- Assisted in managing inventory levels for salon products and supplies.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Coordinated inventory management to maintain necessary salon supplies.
- Highlighted special offers to clients, enhancing overall salon experience.
Education
Associate of Science - Marketing Management
Gwinnett Technical College
Lawrenceville, GA01-2016
Skills
- Patient scheduling and electronic health records
- Insurance verification and claims processing
- Office procedure implementation
- Customer relationship management
- Team supervision and conflict resolution
- Attention to detail and problem solving
- Administrative skills and HIPAA compliance
- Data entry proficiency
- Staff training and leadership
- Healthcare software expertise
- Multi-line telephone system operation
- Medical terminology knowledge
Accomplishments
- Promoted within 6 months of employment to Front Office Supervisor
- Currently continuing education while working full-time
Timeline
Medical Front Office Supervisor
Athens ObGyn
08.2024 - Current
Receptionist
Arbor Salon & Spa
03.2011 - 12.2013
Associate of Science - Marketing Management
Gwinnett Technical College