Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sara Updike

Clifton Springs

Summary

Customer-focused Access Associate with 15+ years of experience in fast paced, client facing environments. Proven ability to multitask, manage confidential information and de-escalate stressful situations while providing efficient, high-quality support.

Overview

7
7
years of professional experience

Work History

Access Associate

Rochester Regional Health
Newark, NY
08.2024 - Current
  • Created a positive first impression by greeting patients warmly upon their arrival
  • Verified insurance by scanning card and checking on insurance companies' websites to ensure proper coverage is provided
  • Scanned necessary documents into patients’ charts
  • Registered patients by collecting personal, medical, and contact information
  • Responded to phone inquiries and prioritized calls based on urgency and relevance

Medical Secretary

Lattimore Physical Therapy
Macedon, NY
08.2020 - 08.2024
  • Coordinated appointment scheduling for multiple therapists to optimize client care
  • Managed and organized calendar appointments across multiple schedules for efficient operations
  • Ensured timely collection and input of payments for accurate account management
  • Maintained and ordered inventory for office supplies

Medical Secretary

Brownstone Physical Therapy
Palmyra, NY
09.2019 - 03.2020
  • Coordinated appointment scheduling for multiple therapists to optimize patient flow
  • Digitized and organized patient documents into charts for improved accessibility
  • Coordinated scheduling for several therapists to ensure efficient time management

Education

No Degree - Nursing

Finger Lakes Community College
Canandaigua, New York

Skills

  • Customer Service
  • Attention to Detail
  • Time Management
  • Patient Care
  • Data Entry
  • Patient registration
  • Adaptability
  • Flexibility
  • Appointment Scheduling
  • Team Player
  • Communication

Timeline

Access Associate

Rochester Regional Health
08.2024 - Current

Medical Secretary

Lattimore Physical Therapy
08.2020 - 08.2024

Medical Secretary

Brownstone Physical Therapy
09.2019 - 03.2020

No Degree - Nursing

Finger Lakes Community College