Sara Wahiba
Jacksonville,FL
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at UPS through effective operations management and staff development by conducting daily meetings with my employees to inform them of the day we are set to have including Load count & the expected Down time. I am very skilled in negotiation and employee motivation with providing monthly team meals showing my appreciation for their constant hard work. Mastering significant improvements by setting clear expectations and leveraging both hard and soft skills. Giving empathy in every situation.
Overview
8
8
years of professional experience
Work History
Supervisor
Ups
Jacksonville, FL
09.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Unloader
Ups
Jacksonville, FL
02.2019 - 01.2022
- Assisted other team members in navigating large loads.
- Unloaded packages with care and placed in proper staging area.
- Collaborated with team members to complete unloading tasks in a timely manner, ensuring deadlines were met consistently.
- Loaded packages onto pallets and into staging areas as directed.
Store Manager of Operations
Lids Sports Group
Jacksonville, FL
02.2017 - 09.2019
- Increased sales by Number% with special displays and promotions.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
Associates - Radiology
Florida State Community College
Jacksonville, FL05.2023
High School Diploma -
Gaithersburg High School
Gaithersburg, MD06.2007
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Operations Management
- Expectation setting
- Negotiation
- Business Administration
- Staff Development
Timeline
Supervisor
Ups
09.2022 - Current
Unloader
Ups
02.2019 - 01.2022
Store Manager of Operations
Lids Sports Group
02.2017 - 09.2019
Associates - Radiology
Florida State Community College
High School Diploma -
Gaithersburg High School