WILSON THOMAS III
Houston,TX
Summary
Seeking a bartending or hospitality leadership role in a high-energy or upscale environment where I can leverage my experience in high-volume service, guest engagement, and sales to deliver exceptional guest experiences and drive revenue.
Customer-focused hospitality professional with strong experience in high-volume dining and team collaboration. Known for delivering exceptional service, upselling effectively, and maintaining a polished guest experience in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Server
Fat Crab
Houston, TX
01.2022 - Current
- Delivered high-quality service in fast-paced, high-volume environment
- Built strong guest relationships, enhancing repeat business and tips
- Collaborated with large teams to ensure smooth service execution
- Maintained strong menu knowledge and promoted high-margin items
Server
Phil & Derek’s
Houston, TX
01.2021 - 01.2022
- Managed high guest volume with attentive, personalized service
- Handled POS transactions and billing with accuracy
- Increased sales through consistent upselling techniques
- Maintained composure and professionalism during peak hours
Assistant Store Manager
Cottonwood Financial
TX
01.2020 - 01.2021
- Oversaw daily operations and staff performance
- Managed cash handling and financial accuracy
- Trained and supported team members to improve efficiency
- Maintained operational standards across multiple locations
Customer Service Associate
Lowe’s
TX
01.2020 - 01.2020
- Provided product knowledge and customer support
- Processed transactions and maintained accurate records
- Delivered efficient and professional service
Server
Pappadeaux Seafood Kitchen
Houston, TX
01.2019 - 01.2020
- Delivered fine-dining service with strong attention to detail
- Created welcoming guest experiences from first contact
- Maintained cleanliness and organization in dining areas
Education
Associate of Arts - General Studies
Lee College
High School Diploma - undefined
La Porte High School
Skills
- Bartending Foundations
- Guest Experience
- Upselling
- POS Systems
- Team Collaboration
- Conflict Resolution
- Time Management
Timeline
Server
Fat Crab
01.2022 - Current
Server
Phil & Derek’s
01.2021 - 01.2022
Assistant Store Manager
Cottonwood Financial
01.2020 - 01.2021
Customer Service Associate
Lowe’s
01.2020 - 01.2020
Server
Pappadeaux Seafood Kitchen
01.2019 - 01.2020
High School Diploma - undefined
La Porte High School
Associate of Arts - General Studies
Lee College