Sara Wood
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
AWC Propane
Roswell
07.2016 - Current
- Greeted and assisted visitors in the Visa Department.
- Managed incoming calls, directing inquiries to appropriate staff to ensure prompt assistance.
- Scheduled appointments for clients seeking visa assistance.
- Processed visa application documents, ensuring accuracy and compliance with departmental standards.
- Maintained organized filing system for confidential information.
- Collaborated with team members to streamline front desk operations.
- Maintained organized front desk area, ensuring a professional environment at all times.
- Assisted customers with account inquiries, providing clear information on services offered.
- Processed payments and maintained accurate records of transactions and customer interactions.
- Handled customer complaints with empathy, resolving issues to enhance customer satisfaction and retention.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Input customer data into reservation systems and updated to reflect room changes.
- Answered incoming calls, directed them to appropriate personnel and took messages.
Education
Some College (No Degree) - Pharmacy Tech
E.N.M.U.R
Roswell, NMSkills
- Document management
- Payment processing
- Data entry
- Customer service
- Cash handling
- Call handling
- Reception operations
Timeline
Front Desk Receptionist
AWC Propane
07.2016 - Current
Some College (No Degree) - Pharmacy Tech
E.N.M.U.R