Sara Young
Sherwood
Summary
Senior IT project manager with extensive experience in overseeing diverse projects, consistently delivering results ahead of schedule, and within budget and scope. Proven expertise in stakeholder engagement and adept in both waterfall and agile methodologies. Committed to continuous process improvement and enhancing operational efficiency. Holds certifications as Project Management Professional, Scrum Product Owner, and PROSCI Change Management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior IT Project Manager
Portland General Electric Co.
Portland
06.2021 - Current
- Optimized module and user counts, resulting in 15% cost savings for ServiceNow contract renewal.
- Executed financial management tasks including budget setup, monthly forecasting, and strategic re-baselining.
- Led phased rollout of contract management software, completing ahead of schedule with expedited onboarding.
- Implemented progress tracking dashboard with monthly updates, delivering project one month early.
- Monitored project progress by tracking activities and resolving execution-phase issues.
- Managed governance and enterprise transformation initiatives for ServiceNow Program, clarifying scope and prioritizing tasks.
- Maintained regular communication with stakeholders regarding project objectives and timeline adjustments.
- Facilitated hybrid work transition by implementing desk booking system, identifying $50,000 annual savings from unused features during contract review.
Senior IT Project Manager
In-N-Out Burger
Irvine
09.2014 - 05.2021
- Facilitated requirements gathering, business analysis, and vendor evaluation for modernized ERP solution.
- Collaborated with executives to develop custom COVID response system from MVP to full-featured deployment. Established project roadmap, prioritized backlog, planned releases, conducted user acceptance testing, and provided training.
- Audited store phone lines and charges, resulting in annual savings exceeding $100,000.
- Delivered modernized performance evaluation system on time and within budget.
- Conducted vendor analysis for cloud CRM, applicant tracking system, virtual classroom solution, and visitor management system.
- Launched Associate mobile app for iOS and Android with over 23,000 weekly users.
- Pioneered Project Management role in IT by creating onboarding plan and training other project managers.
Education
Bachelor of Arts - Graphic Design
Southern New Hampshire University
01-2016
Skills
- Project management and leadership
- Financial management and budgeting
- Stakeholder communication and engagement
- Risk assessment and mitigation
- Vendor evaluation and management
- Agile and Scrum methodologies
- Data analysis and reporting
- Change management strategies
- Contract negotiation skills
- Process optimization techniques
- Business analysis expertise
- Microsoft Office proficiency
- Product management skills
- Troubleshooting and problem-solving
- Usability testing methods
- Waterfall project management
Certification
- Certified Prosci Change Practitioner
- Project Management Professional (PMP)
- Certified Scrum Product Owner (CSPO)
References
References available upon request.
Timeline
Senior IT Project Manager
Portland General Electric Co.
06.2021 - Current
Senior IT Project Manager
In-N-Out Burger
09.2014 - 05.2021
Bachelor of Arts - Graphic Design
Southern New Hampshire University
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