Sara Zengoska
Morton Grove,IL
Summary
Results-driven recent graduate in cybersecurity with a minor in marketing and ten years of operational experience. Proven expertise in leadership, communication and KPI monitoring, enhancing team collaboration and customer satisfaction. Prepared to leverage analytical skills and dedication to excellence in an entry-level office position.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Skechers
Palatine, Illinois
12.2025 - Current
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on customer service standards and product knowledge.
- Oversaw inventory management and organized stockroom for efficiency.
- Implemented visual merchandising strategies to enhance product displays.
- Collaborated with upper management on sales initiatives and promotions.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Monitored KPIs including average order value, conversion rate, sales across various departments, and rewards program enrollments.
Assistant Store Manager
Party City
09.2015 - 02.2025
- Progressed from entry-level role to leadership over several years.
- Cultivated customer interactions to address needs and enhance satisfaction.
- Managed digital sales transactions successfully.
- Monitored stock quantities to identify and expedite restocking of supplies.
- Created visual merchandising displays to attract customer interest.
- Assisted team members in skill development.
- Streamlined communication processes by using email to ensure timely updates and responses.
- Deposited funds into accounts and maintained accurate records.
Education
B.S. - Cybersecurity, Minor in Marketing
Northeastern Illinois University
Chicago, IL12-2024
Associate in Arts -
Oakton College
Des Plaines, IL05-2020
Skills
- Sales floor management
- Inventory management
- Customer relationship management
- KPI monitoring
- Employee training
- Store organization
- Time management
- Problem solving
- Team leadership
- Attention to detail
- Goals and performance
- Effective communication
Languages
- English
- Macedonian
Timeline
Assistant Store Manager
Skechers
12.2025 - Current
Assistant Store Manager
Party City
09.2015 - 02.2025
B.S. - Cybersecurity, Minor in Marketing
Northeastern Illinois University
Associate in Arts -
Oakton College