Sara B. Pass
Cartersville,GA
Summary
Attentive administrative support specialist with several years of experience providing assistance to leadership and staff. Efficiency-driven and proactive in handling simultaneous tasks with little oversight. Excellent planning, problem-solving and decision-making abilities.
Overview
13
13
years of professional experience
Work History
Development Assistant
Booth Western Art Museum
Cartersville, Georgia
04.2023 - Current
- Supported the development team in preparing project documentation and reports.
- Maintained records of all donations received including cash gifts, pledges, stocks and securities, in-kind gifts.
- Generated thank you letters to acknowledge donations promptly.
- Managed communications with existing donors through emails, letters, phone calls and other forms of contact.
Human Resources Coordinator
Cabins For You, LLC
Cartersville, GA
02.2021 - 03.2023
- Handled confidential information with discretion and sensitivity.
- Maintained employee files in compliance with applicable legal requirements.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Supported benefits administration, including health insurance and retirement plans.
- Supported leadership in strategic planning and workforce analysis efforts.
Account Manager
Cabins For You, LLC
05.2017 - 02.2021
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Analyzed client data and identified opportunities for growth.
- Collaborated with marketing team to develop promotional materials for clients.
Customer Care Manager
Cabins For You, LLC
06.2015 - 05.2017
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Revised department schedules to maximize coverage during peak hours.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Developed and implemented customer service policies and procedures.
Customer Care and Sales
Cabins For You, LLC
08.2011 - 06.2015
- Resolved customer conflicts through active listening, problem solving skills, and creative solutions.
- Maintained accurate records of customer interactions using a CRM system.
- Collected deposits or payments and arranged for billing.
Education
Certification
Human Resource Fundamentals
01-2022
Bachelor of Arts - Psychology (incomplete)
Georgia Highlands College
Rome, GASkills
- Clerical Support
- Confidential Document Control
- Project Planning
- Report Generation
- Business Correspondence
Timeline
Development Assistant
Booth Western Art Museum
04.2023 - Current
Human Resources Coordinator
Cabins For You, LLC
02.2021 - 03.2023
Account Manager
Cabins For You, LLC
05.2017 - 02.2021
Customer Care Manager
Cabins For You, LLC
06.2015 - 05.2017
Customer Care and Sales
Cabins For You, LLC
08.2011 - 06.2015
Certification
Human Resource Fundamentals
Bachelor of Arts - Psychology (incomplete)
Georgia Highlands College
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