Sara Elizabeth Beiting
5208 Ralph Ave, Cincinnati,OH
Summary
I am respectfully submitting my interest for the Emergency Communications Assistant Manager (Fire) position. With over twelve years in emergency communications and nine years as a Fire Dispatch Emergency Services Dispatch Supervisor, I bring strong operational leadership, supervisory experience, and fire-specific communications expertise. I have led teams in high-stress environments, mentored supervisors and dispatch personnel, addressed performance and conduct issues, and supported quality improvement initiatives in emergency medical and fire dispatch operations. My experience has also provided a strong understanding of center-wide operations, staffing logistics, and the unique operational needs of Fire Dispatch services.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Emergency Services Dispatch Supervisor - Fire
City of Cincinnati - ECC
Cincinnati, Ohio
10.2016 - Current
- Provided operational leadership and supervisory oversight within the City's Emergency Communications Center, supporting daily Fire/EMS dispatch functions in a large metropolitan environment.
- Directed and evaluated dispatch operations to ensure continuous, compliant, and efficient emergency service delivery.
- Led operations during critical incidents and high-impact events, coordinating communication and resource allocation.
- Managed staffing logistics, scheduling, and overtime allocation, ensuring continuous operational coverage and adherence to labor agreements.
- Oversaw performance management, coaching, counseling, and corrective action processes to maintain operational standards and accountability.
- Conducted probationary and annual performance evaluations for direct subordinates to uphold operational standards.
- Monitored team compliance with established policies and procedures, fostering accountability and operational integrity.
- Supported quality assurance and quality improvement initiatives related to emergency medical dispatch and emergency fire dispatch through the DRC (Dispatch Review Committee).
- Early involvement with the DRC included assisting CFD with linking old incident types with the new EFD protocols and contributing to the group providing feedback for improvements.
- Maintained oversight of CAD systems, radio communication platforms, and dispatch technologies to ensure operational continuity.
- Acted as the operational authority during shifts, exercising independent judgment in all situations.
- Rotated through four divisions in the ESDS role—Compliance, Communications, Planning, and Training—assuming primary leadership responsibility for assigned divisional initiatives and priorities on a rotating annual basis.
- Utilized Microsoft Planner to develop a tracking system that supported ESDSs in monitoring progress and maintaining accountability when completing Quality Assurance (QA) reviews for FAODs.
- Played a key role in policy development over several years, conducting research, drafting policy documents, and supporting implementation.
Cincinnati Fire Operator/Dispatcher
City of Cincinnati - ECC
Cincinnati, OH
05.2012 - 10.2016
- Coordinated high-volume 911 call processing and Fire/EMS dispatch functions to ensure timely response and effective resource allocation.
- Applied Emergency Medical Dispatch protocols and delivered pre-arrival instructions during life-threatening emergencies.
- Demonstrated advanced situational awareness and exercised rapid decision-making under high-stress conditions.
- Collaborated with operators, dispatchers, and CFD personnel to streamline communication and enhance operational efficiency.
- Delivered exceptional customer service to citizens by addressing inquiries and concerns with professionalism and empathy.
Education
Associate of Science - Lactation Consulting
Union Institute & University
Cincinnati, OHAssociate of Science - General Studies
Cincinnati State Technical And Community College
Cincinnati, OHSkills
- CAD management
- Resource allocation
- Quality assurance
- Performance evaluations
- Compliance monitoring
- Customer service
- Team leadership
- Situational awareness
- Effective communication
- Multitasking and organization
- Schedule management
- Decision-making
- Customer relations
- Team collaboration
- Verbal and written communication
- Workflow prioritization
- Conflict management and resolution
Certification
APCO (Association of Public-Safety Communications Officials) certified
NENA (National Emergency Number association) certified
EMD (Emergency Medical Dispatch) certified
EMD-Q (Emergency Medical Dispatch - Quality) certified
EFD (Emergency Fire Dispatch) certified
CPR certified
FEMA ICS (100, 200, 700, 800, 144, 2200) courses
NENA (National Emergency Number association) certified
EMD (Emergency Medical Dispatch) certified
EMD-Q (Emergency Medical Dispatch - Quality) certified
EFD (Emergency Fire Dispatch) certified
CPR certified
FEMA ICS (100, 200, 700, 800, 144, 2200) courses
Timeline
Emergency Services Dispatch Supervisor - Fire
City of Cincinnati - ECC
10.2016 - Current
Cincinnati Fire Operator/Dispatcher
City of Cincinnati - ECC
05.2012 - 10.2016
Associate of Science - Lactation Consulting
Union Institute & University
Associate of Science - General Studies
Cincinnati State Technical And Community College