Sara Elizabeth Fairfield
Kansas City,MO
Summary
Accomplished and diverse professional with over 20 years of combined experience in retail pharmacy, accounting, manufacturing, customer service, and sales environments for major national chains and healthcare industries.
Overview
2002
2002
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens, Fry's, CVS
- Responded to incoming inquiries and provided solutions to clients and medical professionals.
- Maintained accurate inventory by systematically stocking medications.
- Contributed to the rapid and precise processing of medications alongside pharmacists.
- Navigated through medication details involving dosage and side effect information during checkout.
- Completed dosage calculations with high precision.
- Adhered to HIPAA standards, ensuring the safeguarding of personal data.
- Addressed customer concerns during in-person and telephone interactions.
- Fostered trust and loyalty among both new and returning patients by offering exceptional support at the pharmacy counter.
- Efficiently resolved claims through collaboration.
- Ensured sanitary conditions by implementing effective cleaning routines
- Managed and updated prescription records in system.
- Collaborated with insurance representatives to expedite claims processing.
- Arranged pharmacist consultations by communicating with patients.
- Diminished medication errors by rigorously verifying medications against patients' profiles before dispensing.
- Prepared and combined pharmaceuticals in compliance with prescribed guidelines.
- Updated and managed registries and records of controlled drugs.
- Processed customer payment transactions.
- Validated patient details to ensure accurate prescription records.
Accounts Payable / Receivable Clerk
Contracted Discount Tire, Leslie Pools
- Managed accurate and timely processing of over 6,000 invoices per month.
- Minimized payment discrepancies through meticulous examination and reconciliation of invoices.
- Evaluated monthly expense reports for precision, pinpointing cost-saving opportunities.
- Monitored accounts to post timely payments.
- Teamed with procurement to expedite purchase order approvals.
- Fostered positive interactions through the use of superior communication abilities.
- Reduced time spent on invoicing by refining processes.
- Strengthened vendor rapport through prompt payments.
- Generated comprehensive summaries on expenditures, vendor spending trends and future projections for senior leadership.
- Collaborated with finance team to finalize month-end accruals.
- Established effective protocols to support risk mitigation and maintain organizational financial integrity.
Business Expansion Manager
InFocus
US, Canada, Latin America (Remote)
04.1993 - 10.2001
- Oversaw budgeting and forecasting procedures for company growth.
- Developed data-supported plans by studying market behaviors and competitive moves.
- Empowered teams through effective training and mentorship, driving successful target achievement.
- Created successful campaigns alongside marketing teams to drive both customer retention and acquisition.
- Cultivated valuable partnerships with stakeholders to drive growth.
- Championed a culture of continuous improvement throughout the organization by encouraging innovation and adaptability among employees during periods of change or growth-related challenges.
- Developed metrics for performance tracking to evaluate progress toward expansion goals.
- Invested time in professional growth activities ensuring awareness of changes impacting corporate expansion.
- Created thorough reports on project impact for strategic planning.
- Leveraged launch playbook to define and optimize processes.
- Directed expansion projects from inception to completion, ensuring timely delivery within budget constraints.
- Developed and executed strategic growth plans, leading to increased company revenue.
- Coordinated with internal departments to integrate cultural values after launch.
- Hired and trained staff to facilitate launch success and timeliness.
- Partnered with expansion team to analyze and define project scope.
- Addressed issues of high-profile customers to uphold relationships.
- Surpassed sales targets by devising effective strategies.
Education
Bachelor Of Science - Finance And Business Administration
University of Phoenix
Skills
- Problem-solving skills
- Customer service and sales
- Workflow optimization
- Team collaboration
- Cash register operations
- POS proficiency
- Inventory management
- Creative thinking
- Relationship building
- Confidentiality and HIPAA
- Medicare/medicaid processing
- Advanced math skills
- Medication dispensing
- Accounts Payable/Receivables
Certification
- Spearheaded CITs resulting in a 32% increase in sales closure rates.
- Implementing quality assurance programs and training initiatives that lead to a measurable improvement in customer satisfaction scores.
- Train agents on conflict resolution, empathy, and active listening skills.
- Awarded Excellence in Customer Service with sales bonus 3 years.
- Implemented POS system.
VOLUNTEER WORK
Riobamba, Ecuador (9 months)
- Coordinate global medical volunteer teams to provide medical services to indigenous Quechua communities in the High Anderson.
St Johns Episcopal Church
- Retail Associate in donated clothing store. Proceeds benefitting the local homeless community.
Timeline
Business Expansion Manager
InFocus
04.1993 - 10.2001
Pharmacy Technician
Walgreens, Fry's, CVS
Accounts Payable / Receivable Clerk
Contracted Discount Tire, Leslie Pools
Bachelor Of Science - Finance And Business Administration
University of Phoenix