Sara Guerrero
Customer Service Rep/Barber
Rohnert Park,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
32
32
years of professional experience
2
2
Languages
Work History
Baber/Shop Owner
The Barber Suite
01.2024 - Current
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Resolved guest complaints about service or style.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Consistently received positive performance reviews from guests.
- Managed complex appointment schedule for high-volume client base.
- Managed business customer service, responding to requests and concerns promptly.
- Maintained regular client list and successfully handled walk-in customers.
- Completed full and partial shaves with clippers and standard and straight razors.
- Managed shop administration with attention to detail, including scheduling, ordering and customer service.
- Completed quality haircuts and styling for men, women and children.
Barber/Shop Owner
Fade Lounge Barbershop
Rohnert Park, CA
12.2020 - 12.2023
- Ensured shop staff adhered to all health and safety regulations.
- Handled customer complaints in a professional manner.
- Developed marketing strategies to increase clientele base.
- Provided training for new staff members on proper cutting techniques, hygiene protocols.
- Distributed business cards outside of salon to generate new business.
- Answered incoming telephone calls and scheduled appointments for clients.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Consistently received positive performance reviews from guests.
- Monitored inventory and availability of supplies, tools and products to minimize delays.
- Managed business customer service, responding to requests and concerns promptly.
- Maintained knowledge of styles of women, teens and young girls to offer comprehensive hair care services.
- Managed shop administration with attention to detail, including scheduling, ordering and customer service.
Barber/Shop Owner
Barbers Garage Barbershop
Rohnert Park, CA
02.2013 - 08.2019
- Ensured shop staff adhered to all health and safety regulations.
- Developed marketing strategies to increase clientele base.
- Provided training for new staff members on proper cutting techniques, hygiene protocols.
- Resolved conflicts between customers or staff members professionally.
- Identified opportunities for growth within the business environment.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Distributed business cards outside of salon to generate new business.
- Monitored inventory and availability of supplies, tools and products to minimize delays.
- Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Tracked changing trends for men, teens and boys to best serve core clientele.
- Managed shop administration with attention to detail, including scheduling, ordering and customer service.
Collection Officer
Fresno County Federal Credit Union
Fresno, CA
01.1999 - 09.2011
- Prepared reports summarizing collection activities for management review.
- Reviewed documents submitted by customers such as contracts, invoices, prior to extending credit.
- Identified potential opportunities for improvement within the existing collections system.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
Education
High School Diploma - undefined
Mission High School
06.1984
undefined
Marinello, Hinton Barber School
Skills
- Executive team leader
- Budget & finance
- Business Planning
- Customer Relations
- Team Oversight
- Marketing tactics
- Regulatory Compliance
- Budget Administration
- Safety compliance
- Straight razor shaving
- Outstanding customer service
- Shears expertise
- Bald fades
- Hair maintenance expert
- Customer safety
- Strong leader
- Advanced scissor work
- Industry trends
- Opening and closing procedures
- Business management
- Hair artistry professional
- Client scheduling
- Mentoring and training
- Networking expertise
- Client consultation
- Team collaboration
- Quick learner
- Customer service excellence
- Verbal communication strength
Websites
Languages
English
Spanish
References
Bob Sutherland: Sutherland Auto Sales, Rohnert Park, Ca. (707) 695-1966
Chris Koelling: Santa Rosa Sheriff Dept, Rohnert Park. Ca. (707) 480-3253
Charlie Barron: Licensed Contractor, Rohnert Park, Ca. (707) 490-9274
Nick Pepper: PG&E Lineman, Rohnert Park, Ca. (707) 494-6543
Karen Roberts: Retired, Santa Rosa, Ca. (707) 548-8262
Timeline
Baber/Shop Owner
The Barber Suite
01.2024 - Current
Barber/Shop Owner
Fade Lounge Barbershop
12.2020 - 12.2023
Barber/Shop Owner
Barbers Garage Barbershop
02.2013 - 08.2019
Collection Officer
Fresno County Federal Credit Union
01.1999 - 09.2011
High School Diploma - undefined
Mission High School
undefined
Marinello, Hinton Barber School