Driven and resourceful administrative professional with 7+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Executive Assistant
University of California, San Francisco
01.2023 - Current
Handled confidential and sensitive information with discretion and tact.
Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
Processed travel expenses and reimbursements for executive team and senior management group.
Organized and coordinated conferences and monthly meetings.
Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
Executive Assistant
P2P Transformation Center
05.2022 - 12.2022
Organized and coordinated conferences and monthly meetings.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Processed travel expenses and reimbursements for executive team and senior management group.
Screened calls and emails and initiated actions to respond or direct messages for managers.
Worked with senior management to initiate new projects and assist in various processes.
Volunteered to help with special projects of varying degrees of complexity.
Coordinated events and worked on ad hoc projects.
Executed basic banking and bookkeeping tasks.
Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
Account Manager
McDermott Costa Insurance Brokers
05.2021 - 05.2022
Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Oversaw new business development and customer servicing.
Liaised between account holders and various departments.
Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
Managed book of business worth $10 Million across 60 accounts.
Commercial Lines Account Manager
Bizinsure LLC
06.2019 - 05.2021
Maintained consistent knowledge of industry products and attended continuous education events to increase product knowledge.
Provided informed guidance to assist clients in choosing commercial insurance products to suit business needs.
Managed accounts in small business market.
Executed cold calls, marketing initiatives and networking to drive sales.
Collected premiums on or before effective date of coverage.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Administrative Assistant
Ryan Hayes Insurance Brokerage
03.2018 - 06.2019
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Generated reports and typed letters in Word and prepared PowerPoint presentations.
Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Arranged rapid office equipment repair and maintenance with vendors.
Performed research to collect and record industry data.
Private Childcare Provider
Waldon Family
01.2016 - 03.2019
Played engaging, age-appropriate games to entertain and educate children.
Worked with parents one-on-one to address individual needs of children in care.
Prepared nutritious meals and snacks for children to maintain balanced diets.
Supported young children through development of life skills such as taking turns, resolving conflict and expressing emotions appropriately.
Played interactive games with toddlers and provided age-appropriate entertainment for older children.
Education
Licensed Vocational Nursing - Nursing
American College of Nursing
Concord
02.2016
Skills
Expense Reporting
Executive Schedule Management
Special Event Projects
Executive Support
Travel Arrangements
Project Management
Social Media Management
Timeline
Executive Assistant
University of California, San Francisco
01.2023 - Current
Executive Assistant
P2P Transformation Center
05.2022 - 12.2022
Account Manager
McDermott Costa Insurance Brokers
05.2021 - 05.2022
Commercial Lines Account Manager
Bizinsure LLC
06.2019 - 05.2021
Administrative Assistant
Ryan Hayes Insurance Brokerage
03.2018 - 06.2019
Private Childcare Provider
Waldon Family
01.2016 - 03.2019
Licensed Vocational Nursing - Nursing
American College of Nursing
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