Overview
Work History
Timeline
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Sarah A. Jurishica

Oconomowoc,WI

Overview

27
27
years of professional experience

Work History

Network Administrator I

Rogers Behavioral Health
Oconomowoc, WI
01.2019 - Current
  • Racked and stacked switches for many Rogers Local and Regional Locations
  • Worked with telecom vendors for circuit installations and did troubleshooting with them when locations would go down or had an outage
  • Did network troubleshooting with the fluke on switch ports
  • Setup and configured Vertiv UPS's and Temperature Monitoring Cards
  • Was the Co-Lead on Relay Pro Project for patient Security code system
  • Worked closely with vendor and director on Verkada Camera System
  • Setup verkada viewing stations for several Rogers Locations
  • Verkada Administrator to adding users and changing permissions
  • Teams Voice Software Administrator
  • Project Lead for Teams voice migration from Mitel phone system
  • Assisted with Verizon Contact Center (VCC)/Nice in Contact for Patient Access Call Centers
  • Installed network, workstations, printers, kronos clocks, phones, scanners, check scanners, credit card readers for all new clinic locations across the United States
  • Setup teams conference rooms at all regional locations using Yealink and Logitech equipment
  • Manage Verizon business account with over 1000 devices
  • IT project lead for several of the new clinic openings
  • Configured Ipads and Chromebooks for patient and staff use
  • Supported 29 Rogers Locations within the United States over the phone and onsite
  • Enrolled all Apple Devices into Apple Business Manager
  • Imported all Apple Devices into Azure Intune
  • Worked with Low Voltage Contractors for all Regional Locations as well as Local remodels for new data line installs
  • Created user accounts within azure/intune for Yealink teams phones and conference equipment
  • Cabled all IDF closets at all regional and local locations
  • Cleaned up several Cabling closets cleared all clutter, and re-cabled many of the closets
  • Worked with Lumen and Verizon for phone numbers needed and those needing to be moved from the Mitel system to Teams Voice
  • Imported all user information and phone numbers into teams admin center
  • Infrastructure Events/outings Coordinator

Field Service Technician II

Rogers Behavioral Health
Oconomowoc, WI
01.2018 - 01.2019
  • Troubleshoot and repair hardware and software issues -using consulting manuals, team members and internet searches
  • Worked on the Mitel Phone system administering phone numbers and logins
  • Answered user calls, logged tickets using Manage Engine and Samanage Service Desk
  • Assisted User over the phone at all Rogers Locations, and was able to resolve issues at a 97% rate
  • Trained all incoming Field Service Technicians
  • Worked with Acutrans Vendor for the Translation Software for Patient use

Help Desk Specialist

Oconomowoc Residential Programs (ORP)
Oconomowoc, WI
01.2017 - 05.2018
  • Answer customer calls and log tickets using Manage Engine/Service Desk
  • Create New User accounts using Active Directory (AD), Modify Existing user account, manage disabled/terminated user accounts, create Security Groups and assign correct users to them
  • Configure Samsung Tablets for users at offsite locations
  • Create documentation on Active Directory Items such as creating accounts, renaming user account due to name changes, how to disable accounts in AD
  • Add and remove printers and print drivers on print servers
  • Image several thin clients for use in homes, schools and other parts of the organization
  • Update and enter Asset information into Service Desk for inventory purposes
  • Make sure all mobile devices are encrypted with Maas360 installed on them
  • Train new technical staff in creating user accounts, disabling user accounts, adding software and printers to Thin Clients and Mobile devices
  • Setup users with Microsoft Exchange accounts for email and assign Microsoft office licenses to users as well as reclaim licenses when employee accounts are disabled
  • Work with outside Cable companies for connectivity at independent homes

Network Technician/Client Technologies Technician

ProHealth Care Inc.
01.1998 - 07.2017
  • Set up equipment for employees and ensure proper installation of cables, operating systems, hardware, software and overall performance
  • Answer inquiries regarding computer software or hardware operation to resolve problems
  • Install and perform repairs to hardware, software, or peripheral equipment by following design and/or installation specifications
  • Troubleshoot and resolve technical problems quickly using methodologies such as consulting technical manuals, working with other users and conducting computer diagnostics
  • Identify and refer major hardware or software problems or defective products to appropriate vendors and technicians for service
  • Develop training materials, procedures and train users on hardware or software use
  • Maintain detailed logs for all hardware repairs in Service Now data base
  • Maintain complete inventory of all hardware and related supplies
  • Partner with vendors on hardware and software installations throughout the organization
  • Partner with project managers on construction projects, moving events and upgrading computers to Windows 7
  • Provide technical support over the phone resulting in an 85 % resolution rate
  • Mitigate issues during multiple clinical software upgrades throughout the organization
  • Worked closely with Project Managers and Teammates on Medical device integration projects
  • Partnered with Project managers and other teams in the organization on the opening and remodeling of several hospital departments and ProHealth Clinics

Timeline

Network Administrator I

Rogers Behavioral Health
01.2019 - Current

Field Service Technician II

Rogers Behavioral Health
01.2018 - 01.2019

Help Desk Specialist

Oconomowoc Residential Programs (ORP)
01.2017 - 05.2018

Network Technician/Client Technologies Technician

ProHealth Care Inc.
01.1998 - 07.2017

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Sarah A. Jurishica