Sarah Allen-Palacios
Visalia,CA
Summary
Professional in healthcare with solid experience in clinical, leadership and administrative duties. Skilled in patient care, medical procedures, electronic health records and training others on work flow polices. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Assistant
Family Healthcare Network
01.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Improved clinical workflow with introduction of electronic health records system.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Oriented and trained new staff on proper procedures and policies.
Medical Assistant/Direct Care Worker
Jan & Gails Care Homes
04.2018 - 07.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Trained new workers in policies that adhere to facility.
Medical Assistant
Tiffany Luxury Medispa
08.2012 - 08.2013
- Company Overview: Visalia, CA, Cosmetic Surgeon
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted Doctor with cosmetic surgeries, including preparing operating room and sterilizing instruments.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Oriented and trained new staff on proper procedures and policies.
Education
Associates - Dental Hygiene
San Joaquin Valley College
01.2020
Associates - Science
College of The Sequoias
01.2017
Certificate of completion - Medical assisting
UEI College
01.2012
High school diploma - undefined
El Diamante
01.2009
Skills
- HIPAA compliance
- Customer service
- Medical terminology knowledge
- EMR / EHR
- Direct patient care
- Clinical documentation
- Reliable team player
- CPR
- Immunization administration
- Medical procedures
- Medical equipment operation
- Inventory and supply management
- Equipment sterilization
- Vital sign monitoring
- Laboratory specimen collection
- Sterilization techniques
Accomplishments
- Recognized by peers with employee of the quarter for outstanding dedication to patient care, leadership, mentorship and knowledge on company work flow/ polices.
- Recognized by Supervisor for going above and beyond.
- Recognized by Management for training /mentoring externs, and new hires on company work flow polices in Covid, Autoclave and Sterilization, and Crash cart within our site.
- Recognized by management for leading audits in Autoclave and Sterilization for Joint commission and Anthem blue cross.
Certification
- Certified Medical Assistant at Family Healthcare Network
- Certified Registered Dental Hygienist from San Joaquin Valley College
Timeline
Medical Assistant
Family Healthcare Network
01.2021 - Current
Medical Assistant/Direct Care Worker
Jan & Gails Care Homes
04.2018 - 07.2019
Medical Assistant
Tiffany Luxury Medispa
08.2012 - 08.2013
Associates - Science
College of The Sequoias
Certificate of completion - Medical assisting
UEI College
High school diploma - undefined
El Diamante
Associates - Dental Hygiene
San Joaquin Valley College
Externship Site
Dr. Jane Kardashian, MD, Fresno, CA, Dermatology 5/2012-6/2012
Achievements
Mentorship, HIPAA, OSHA, BLS, Venipuncture
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