Sarah Alves
New Bedford,MA
Summary
Dynamic professional with a proven track record at Dunkin' Donuts, excelling in customer service and team leadership. Skilled in problem-solving and strategic thinking, I have successfully enhanced customer satisfaction and driven sales growth through effective staff training and development. Committed to fostering a positive work environment and achieving operational excellence.
Experienced with bilingual customer service, focusing on resolving customer issues effectively. Utilizes communication skills to enhance client interactions and satisfaction. Track record of problem-solving in dynamic environments.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Dunkin' Donuts
Fairhaven, MA
10.2016 - Current
PCA
Tempus
New Bedford
05.2006 - 02.2024
Assisted individuals with MS and dementia through personal care tasks including bathing and feeding. Provided support with shopping and managing bills. Aspired to make a positive difference in the lives of others.
Education
High School Diploma -
Greater New Bedford Regional Vocational Technical High Schoo
New Bedford, MA06.2006
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Operations management
- Customer rapport
- Recruiting and interviewing
- Sales strategies
- Retail operations management
- Sales growth
- Policy enforcement
- Orientation and training
- Sales reporting
- Project management abilities
- Employee performance evaluation
- Cost control
- Schedule oversight
- Negotiation
- Meeting facilitation
- Consulting
- Product branding
- Multitasking and organization
- Strategic thinking
- Adaptability and flexibility
- Scheduling and planning
- Workplace safety compliance
- Employee supervision
- Coaching and mentoring
- Recruitment and hiring
- Inventory management
- Microsoft office expertise
- Customer service and satisfaction
- Multitasking
- Active listening
- Hiring and training
Languages
Portuguese
Native or Bilingual
Timeline
Assistant Manager
Dunkin' Donuts
10.2016 - Current
PCA
Tempus
05.2006 - 02.2024
High School Diploma -
Greater New Bedford Regional Vocational Technical High Schoo