Sarah Anderson
Knoxville,TN
Summary
Dedicated professional with strong customer service skills. Proven ability in complaint resolution and client relationship management, enhancing customer satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
Guest Services Associate/Key Holder
Douglas J Institutes
Knoxville, TN
08.2025 - Current
- Assisted clients with service inquiries and appointment scheduling.
- Maintained cleanliness and organization of the reception and waiting areas.
- Communicated effectively with team members to ensure smooth operations.
- Processed client transactions accurately using point-of-sale systems.
- Handled customer feedback and resolved minor issues promptly.
Member Service Representative
Knoxville Tva Employees Credit Union
Knoxville, Tennessee
10.2023 - 08.2025
- Assisted members with account inquiries and transactions efficiently.
- Educated members on credit union services and financial products available.
- Maintained accurate records of member interactions and transactions in systems.
- Resolved member complaints and issues promptly to ensure satisfaction.
- Answered incoming calls regarding membership benefits and services.
Property Manager/Leasing Consultant
Brookside Properties
Knoxville, Tennessee
10.2021 - 10.2023
- Oversaw lease agreements and ensured compliance with regulations.
- Managed tenant relations and addressed concerns promptly.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Collected monthly assessments, rental fees, deposits and payments.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Processed evictions when necessary in accordance with state laws and procedures.
- Coordinated property maintenance and repair requests efficiently.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
Sous Chef
Vega Cafe and Smokehouse
Norris, Tennessee
11.2020 - 10.2021
- Coordinated daily kitchen operations to maintain efficient service flow.
- Assisted in menu development and item preparation for seasonal offerings.
- Collaborated with Executive Chef to create innovative dishes for special events.
- Ensured food preparation and presentation met high standards of quality and sanitation.
- Complied with all health department regulations regarding proper food handling methods.
- Monitored inventory levels to ensure adequate supplies on hand.
- Conducted frequent line checks to keep food at proper temperatures in holding zones.
Line Cook/Server
First Watch Daytime Cafe
Knoxville, TN
06.2017 - 10.2020
- Maintained cleanliness and organization of kitchen workspace throughout shifts.
- Collaborated with team members to ensure timely meal service during peak hours.
- Adapted to changing menu items and special requests from customers efficiently.
- Implemented food safety practices to maintain high standards of hygiene.
- Cooked multiple orders simultaneously during busy periods.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Communicated effectively with other staff members regarding orders and menu changes.
Education
Some College (No Degree) - English Language And Literature
University of Tennessee
Knoxville, TNSkills
- Customer service
- Client relationship management
- Complaint resolution
- Record keeping
- Team collaboration
- Financial reporting
- Transaction processing
- Effective communication
- Problem solving
- Attention to detail
- Adaptability
- Cash handling experience
- Property management systems
- Verbal and written communication
- Issue resolution
- Services and amenities promotion
- Detail-oriented
Timeline
Guest Services Associate/Key Holder
Douglas J Institutes
08.2025 - Current
Member Service Representative
Knoxville Tva Employees Credit Union
10.2023 - 08.2025
Property Manager/Leasing Consultant
Brookside Properties
10.2021 - 10.2023
Sous Chef
Vega Cafe and Smokehouse
11.2020 - 10.2021
Line Cook/Server
First Watch Daytime Cafe
06.2017 - 10.2020
Some College (No Degree) - English Language And Literature
University of Tennessee