Sarah Arsenault
Winchendon,MA
Summary
Results-driven Operations Manager with expertise in streamlining processes, enhancing customer satisfaction, and improving team performance. Recognized for strong problem-solving and decision-making skills, successfully delivering operational efficiency.
Overview
4
4
years of professional experience
Work History
Operations Manager
Dollar Tree
Winchendon, MA
06.2024 - 04.2026
- Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
- Coordinated daily operations to ensure efficient store functionality and customer satisfaction.
- Implemented training programs for new team members, improving onboarding efficiency and team performance.
- Analyzed sales data to identify trends, optimizing product placement and promotions accordingly.
- Maintained compliance with safety regulations, ensuring a secure shopping environment for customers and staff.
- Cultivated strong vendor relationships to negotiate favorable terms and improve supply chain efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Online Personal Shopper
Walmart
Rindge, NH
03.2022 - 08.2022
- Ensured accurate order fulfillment by selecting and packaging items according to specifications.
- Collaborated with inventory teams to maintain optimal stock levels for popular products.
- Implemented process improvements that reduced order processing times significantly.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Acted as a liaison between customers and retailers, resolving any discrepancies or issues with orders.
Education
High School Diploma -
Fitchburg High
Fitchburg, MA06-2008
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Decision-making
Timeline
Operations Manager
Dollar Tree
06.2024 - 04.2026
Online Personal Shopper
Walmart
03.2022 - 08.2022
High School Diploma -
Fitchburg High