Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sarah Batchelor

Yulee,FL

Summary

Passionate and dedicated business professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Patient Care Coordinator

LaserAway
06.2023 - Current
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Acted as main point of contact for patients, and clinic staff members
  • Worked closely with patients to deliver excellent and direct individualized patient care
  • Answered incoming calls, scheduled appointments and filed medical records.
  • made 100+ outbound dials daily to leads

Reservationist

Gate Hospitality
09.2022 - 05.2023
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Resolved various issues and discrepancies for customers.
  • Handled billing information over phone.
  • Worked closely with front desk to achieve full occupancy of property.

Assistant Spa Director

Massage Green Spa
08.2017 - 09.2022
  • Greeted spa guests warmly to create positive first impression of establishment.
  • Maintained front desk workstation by keeping it clean and organized.
  • Oversaw upkeep of entire facility and notified maintenance for service repairs.
  • Maximized efficiency through time management and staff supervision to boost productivity.
  • Managed activities related to staff training, treatment procedures, inventory management and marketing.
  • Utilized promotions, print and digital marketing to attract new clients.
  • Recorded product sales into spa's weekly income report.

Beauty Advisor

Lancome Cosmetics
10.2016 - 02.2017
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained counter and display areas for cleanliness and organization.
  • Identified skin needs of customers to provide assistance in choosing best products.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Trained new staff in product knowledge and customer service protocols.
  • Met sales goals, supporting organizational health through consistent and reliable service.

Education

Associate of Science - Business Management

Florida State College of Jacksonville
Jacksonville, FL
05.2024

No Degree - Facial Specialist

Parisian Spa Institute
Jacksonville, FL
08.2018

High School Diploma -

Bartram Trail High School
Saint Johns, FL
05.2015

Skills

  • Verbal and Written Communication
  • Patient Rapport
  • Program Oversight
  • Process Improvement
  • Time Management
  • Medical Terminology
  • Customer Service
  • Appointment Confirmation
  • Patient Registration
  • Patient Records Management
  • Multitasking Abilities
  • Collection Management
  • Punctual and Hardworking

Accomplishments

    FSCJ Honors Society Member- 2019

    Academic Letterman-2014-2015


Certification

Licensed Facial Specialist (FL)

FB9764287

Timeline

Patient Care Coordinator

LaserAway
06.2023 - Current

Reservationist

Gate Hospitality
09.2022 - 05.2023

Assistant Spa Director

Massage Green Spa
08.2017 - 09.2022

Beauty Advisor

Lancome Cosmetics
10.2016 - 02.2017

Associate of Science - Business Management

Florida State College of Jacksonville

No Degree - Facial Specialist

Parisian Spa Institute

High School Diploma -

Bartram Trail High School

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Sarah Batchelor