Sarah Bents
Waterloo,IA
Summary
Authorized to work in the US for any employer
Willing to relocate if necessary.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
Work History
Service Coordinator - Supported Community Living
North Star Community Services
Waverly, IA
08.2021 - Current
- Provides service coordination, individualized planning, staff supervision to persons served, and direct care staff.
- Facilitate, develop, and implement person-centered planning and service delivery for individuals receiving services.
- Provides initial and on-going training to employees to provide quality services
- Ensure programs and services are consistent with policy & procedures, licensure and accrediting bodies including, HCBS Waivers, Habilitation Service, CARF, SSA.
- ·Ensure all required documentation is provided in timely manner, and deemed billable.
- Maintains complete client records.
- Conducts hiring, payroll, training, coaching, performance evaluations, and disciplinary tasks.
- Develops and maintains positive relationships with families, caregivers, referral sources, funding sources and other providers.
- Monitors monthly financial statements; and actively participates in budget development.
- Maintains master schedule and sets up appointments.
- Schedules staff and maintains adequate staffing ratios by preparing monthly staff schedules and manages overtime within limits.
- Works as fill-in direct care staff in homes.
- Keeps accurate records for house accounts and clients' personal spending accounts.
- Compiles, organizes and reports on consumer goal data as written in their Person Centered Plans.
Patient Care Coordinator
The VGM Group, Inc
Waterloo, IA
04.2021 - 08.2021
- Billing for Homelink division
- Customer service - Make and receive calls, ensuring patients receive appropriate and timely transportation services to and from scheduled doctor appointments.
- Ensured excellent customer satisfaction by evaluating customer information to explore issues, develop potential solutions and maintain high-quality service.
Compliance Officer
Julian Unleashed, Inc
Waterloo, IA
08.2020 - 03.2021
- Reviewed employee documentation for quality control in accordance with Iowa Medicaid regulations and guidelines
- Performed reconciliation between all staff timesheets and coordinating documentation for billing and payroll purposes
- Helped input agency specific data and state requirements into new start up computer program designed for daily service notes, scheduling, billing, and medication administration recording
Direct Support Professional
Systems Unlimited, Inc
Tipton, IA
10.2019 - 08.2020
- Assisted individuals with intellectual disabilities with activities of daily living. This included: assisting with all hygiene tasks, cooking meals, helping to maintain clean, safe and well-organized home, providing transportation and supervision into community, medication administration, and supporting clients' independence and well-being in professional and confidential manner.
Associate Coordinator
Discovery Living, Inc
Cedar Rapids, IA
02.2016 - 04.2019
- Managed day-to-day operations of home where 5 clients received services.
- Supervised staff members working at home
- First point of contact by telephone, email, and text, for client's family members, employers, doctors, caseworkers, and staff
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- On call 24 hours per day Monday through Friday.
- Worked as fill-in direct care staff in homes.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Direct Support Professional
Crossroads, Inc
Muscatine, IA
08.2012 - 12.2015
- Assisted individuals with intellectual disabilities with activities of daily living. This included: assisting with all hygiene tasks, cooking meals, helping to maintain clean, safe and well-organized home, providing transportation and supervision into community, medication administration, and supporting clients' independence and well-being in professional and confidential manner.
Community Living Specialist
Discovery Living, Inc
Cedar Rapids, IA
08.2001 - 09.2011
- Assisted individuals with intellectual disabilities with activities of daily living. This included: assisting with all hygiene tasks, cooking meals, helping to maintain clean, safe and well-organized home, providing transportation and supervision into community, medication administration, and supporting clients' independence and well-being in professional and confidential manner.
Life Skills Instructor
Crossroads, Inc
Muscatine, IA
11.1997 - 08.2001
- Assisted individuals with intellectual disabilities with activities of daily living. This included: assisting with all hygiene tasks, cooking meals, helping to maintain clean, safe and well-organized home, providing transportation and supervision into community, medication administration, and supporting clients' independence and well-being in professional and confidential manner.
Education
Associate of Applied Science - Human Services
Kaplan University
Cedar Rapids, IA 03.2013 - 04.2015
Skills
Notetaking and documentation
undefinedTimeline
Service Coordinator - Supported Community Living
North Star Community Services
08.2021 - Current
Patient Care Coordinator
The VGM Group, Inc
04.2021 - 08.2021
Compliance Officer
Julian Unleashed, Inc
08.2020 - 03.2021
Direct Support Professional
Systems Unlimited, Inc
10.2019 - 08.2020
Associate Coordinator
Discovery Living, Inc
02.2016 - 04.2019
Associate of Applied Science - Human Services
Kaplan University
03.2013 - 04.2015
Direct Support Professional
Crossroads, Inc
08.2012 - 12.2015
Community Living Specialist
Discovery Living, Inc
08.2001 - 09.2011
Life Skills Instructor
Crossroads, Inc
11.1997 - 08.2001
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