Sarah Birzer
Lyons,KS
Summary
Diligent Phlebotomy student with solid foundation in phlebotomy techniques and patient care. Successfully completed rigorous training and demonstrated proficiency in venipuncture and specimen handling. Demonstrated excellent attention to detail and communication skills in clinical settings.
Overview
18
18
years of professional experience
Work History
Certified Medical Assistant
Sandstone Heights
Little River, KS
08.2025 - 12.2025
- Assisted healthcare providers with patient examinations and procedures.
- Obtained patient medical histories and recorded vital signs accurately.
- Educated patients on treatment plans, medications, and follow-up care instructions.
- Managed electronic health records, ensuring data accuracy and confidentiality.
- Collaborated with nursing staff to streamline patient care processes.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Customer Service Representative
Mutual Telephone
Little River, KS
09.2023 - 03.2025
- Resolved customer inquiries and issues via phone, email, and chat platforms.
- Assisted customers in troubleshooting service-related problems effectively.
- Documented service interactions in CRM systems for accurate record-keeping.
- Collaborated with team members to improve response times and customer satisfaction.
- Contributed to a positive team environment through open communication and support.
Information Technology Specialist
Gilmore Solutions
Sterling, KS
04.2019 - 07.2023
- Developed training materials for staff on software applications and IT best practices.
- Mentored junior staff in troubleshooting techniques, fostering skill development within the team.
- Set up network profiles, security permissions and file sharing systems.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Used ticketing systems to manage and process support actions and requests.
- Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
Client Support Administrator
United States Air Force
Las Vegas, NV
07.2007 - 06.2015
- Coordinated client inquiries, ensuring timely resolution and high satisfaction levels.
- Managed scheduling and logistics for support services, optimizing resource allocation.
- Streamlined documentation processes, enhancing accuracy and efficiency of record-keeping systems.
- Trained new team members on customer service protocols and system navigation techniques.
- Led initiatives to refine support workflows, resulting in increased operational efficiency.
- Oversaw the creation of detailed documentation outlining standard operating procedures for handling various types of client requests.
- Created user accounts and assigned permissions.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Phlebotomy/ Medical Lab Assistant/Technician
Barton County Community College
Great Bend, KS05-2027
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Medication administration
- Electronic health records
- Clinical documentation
- Vital sign monitoring
- Sterilization techniques
- Wound care
- Patient documentation
- Patient care
- Conflict resolution
- Attention to detail
Timeline
Certified Medical Assistant
Sandstone Heights
08.2025 - 12.2025
Customer Service Representative
Mutual Telephone
09.2023 - 03.2025
Information Technology Specialist
Gilmore Solutions
04.2019 - 07.2023
Client Support Administrator
United States Air Force
07.2007 - 06.2015
Phlebotomy/ Medical Lab Assistant/Technician
Barton County Community College