Sarah Black
Racine,WI
Overview
28
28
years of professional experience
Work History
Customer Service Representative
The Home Depot Inc
Racine, WI
08.2022 - 01.2026
- Assisted customers with product inquiries, ensuring accurate information and high satisfaction levels.
- Resolved customer complaints efficiently, fostering positive relationships and enhancing brand loyalty.
- Educated customers on product features and benefits, driving informed purchasing decisions.
- Collaborated with team members to improve service processes and streamline operations.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Shift Manager/Supervisor
Lee's Deli
Racine, WI
02.1998 - 06.2022
- Manager/Supervisor of Night Shift. Nightly duties, cleaning, prepping, sandwich maker, kitchen cook, cashier, answered phone. Trained new employees. Deliveries. Etc.
Sales Associate/Manager
Jos. A. Bank (Factory Line)
Pleasant Prairie, WI
08.2014 - 06.2015
- Ran POS Systems, Handle Customers Suit/Tuxedo purchases. Customers fittings and measurements. Floor Sales and Cashier. Opening and Closing Manager. Ran and operated Opening/closing Shifts. Opening and Closing Duties.
Education
10th and 11th Grade Education - General Studies
Gateway Technical College
Racine, WI05.1998
9th grade education - General Studies
J.I. Case High School
Racine, WI05.1994
Skills
Shift Supervisor (10 years)
Team Member (10 years)
Food Service (10 years)
Crew Member (10 years)
Key Holder (10 years)
Shift Lead (10 years)
Customer service (10 years)
Timeline
Customer Service Representative
The Home Depot Inc
08.2022 - 01.2026
Sales Associate/Manager
Jos. A. Bank (Factory Line)
08.2014 - 06.2015
Shift Manager/Supervisor
Lee's Deli
02.1998 - 06.2022
10th and 11th Grade Education - General Studies
Gateway Technical College
9th grade education - General Studies
J.I. Case High School