Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Sarah Black

Racine,WI

Overview

28
28
years of professional experience

Work History

Customer Service Representative

The Home Depot Inc
08.2022 - 01.2026
  • Assisted customers with product inquiries, ensuring accurate information and high satisfaction levels.
  • Resolved customer complaints efficiently, fostering positive relationships and enhancing brand loyalty.
  • Educated customers on product features and benefits, driving informed purchasing decisions.
  • Collaborated with team members to improve service processes and streamline operations.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Shift Manager/Supervisor

Lee's Deli
02.1998 - 06.2022
  • Manager/Supervisor of Night Shift. Nightly duties, cleaning, prepping, sandwich maker, kitchen cook, cashier, answered phone. Trained new employees. Deliveries. Etc.

Sales Associate/Manager

Jos. A. Bank (Factory Line)
08.2014 - 06.2015
  • Ran POS Systems, Handle Customers Suit/Tuxedo purchases. Customers fittings and measurements. Floor Sales and Cashier. Opening and Closing Manager. Ran and operated Opening/closing Shifts. Opening and Closing Duties.

Education

10th and 11th Grade Education - General Studies

Gateway Technical College
Racine, WI
05.1998

9th grade education - General Studies

J.I. Case High School
Racine, WI
05.1994

Skills

Shift Supervisor (10 years)

Timeline

Customer Service Representative

The Home Depot Inc
08.2022 - 01.2026

Sales Associate/Manager

Jos. A. Bank (Factory Line)
08.2014 - 06.2015

Shift Manager/Supervisor

Lee's Deli
02.1998 - 06.2022

10th and 11th Grade Education - General Studies

Gateway Technical College

9th grade education - General Studies

J.I. Case High School
Sarah Black