Sarah Boothe
Customer Service Representative
Savannah,TN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
45
45
years of post-secondary education
Work History
Factory Service Advisor
Advance Services, Inc.
Memphis, TN
10.2016 - 12.2018
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Documented problems and corrective actions to maintain records.
- Resolved
- Appliance issues over phone with 100 customers daily.
Banking Specialist
TD Bank
Greenville, SC
08.2014 - 05.2016
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
- Opened new accounts and made changes to existing accounts.
- Wrote and filed disputes
Service Clerk
Walgreens
Greenville, SC
02.2010 - 02.2013
- Maintained and organized checkout counter
- Cash and credit transactions
- Kept the store clean
- Handled return items
- Greeted incoming customers and answered questions about available services.
Education
Business
Spartanburg Community College
Spartanburg, SCHigh School Diploma -
Evangelical Christian School
Cordova, TN 05.1977 - Current
Skills
Client rapport
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Factory Service Advisor
Advance Services, Inc.
10.2016 - 12.2018
Banking Specialist
TD Bank
08.2014 - 05.2016
Service Clerk
Walgreens
02.2010 - 02.2013
High School Diploma -
Evangelical Christian School
05.1977 - Current
Business
Spartanburg Community College
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