Sarah Brous
Fort Worth
Summary
To seek and maintain position that offers professional challenges utilizing proven interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Patient Service Specialist
Baylor Scott & White Institute For Rehabilitation
10.2023 - Current
- Improve patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Enhance clinic workflow by managing patient records and ensuring accurate documentation of medical information.
- Increase patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Follow up with patients doctors offices to receive signed Plan of Cares in a timely manner, so patients can continue care without delays.
Associate Manager
John Wayne An American Experience
07.2022 - 09.2023
- Directed and assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed inventory storage in clean and organized fashion.
- Greeted customers and helped with product questions, selections, and purchases.
- Completed Museum opening and closing procedures, including cash handling, opening/locking museum.
Service Advocate
Target
08.2017 - 06.2022
- Assists guests with returns and exchanges, and assists with online orders.
- Worked with fellow team members to coordinate effective solutions to any question or concern.
- Analyzed customers' needs and initiated corrective actions.
Education
Bachelors of Science - Kinesiology, Psychology
Texas Tech University
Lubbock, TX12.2021
High School Diploma -
Keller High School
Keller, TX2018
Skills
- Customer Service Experience
- Interpersonal Skills and Communication
- Problem Solving
- Good Goal Setting
- Time Management
- Organization and Transferable Skills
Timeline
Patient Service Specialist
Baylor Scott & White Institute For Rehabilitation
10.2023 - Current
Associate Manager
John Wayne An American Experience
07.2022 - 09.2023
Service Advocate
Target
08.2017 - 06.2022
Bachelors of Science - Kinesiology, Psychology
Texas Tech University
High School Diploma -
Keller High School
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