To seek and maintain position that offers professional challenges utilizing proven interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Patient Service Specialist
Baylor Scott & White Institute For Rehabilitation
2023.10 - Current
Improve patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
Enhance clinic workflow by managing patient records and ensuring accurate documentation of medical information.
Increase patient loyalty through timely follow-up calls and addressing inquiries or concerns.
Follow up with patients doctors offices to receive signed Plan of Cares in a timely manner, so patients can continue care without delays.
Associate Manager
John Wayne An American Experience
2022.07 - 2023.09
Directed and assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Managed inventory storage in clean and organized fashion.
Greeted customers and helped with product questions, selections, and purchases.
Completed Museum opening and closing procedures, including cash handling, opening/locking museum.
Service Advocate
Target
2017.08 - 2022.06
Assists guests with returns and exchanges, and assists with online orders.
Worked with fellow team members to coordinate effective solutions to any question or concern.
Analyzed customers' needs and initiated corrective actions.
Education
Bachelors of Science - Kinesiology, Psychology
Texas Tech University
Lubbock, TX
12.2021
High School Diploma -
Keller High School
Keller, TX
2018
Skills
Customer Service Experience
Interpersonal Skills and Communication
Problem Solving
Good Goal Setting
Time Management
Organization and Transferable Skills
Timeline
Patient Service Specialist
Baylor Scott & White Institute For Rehabilitation
2023.10 - Current
Associate Manager
John Wayne An American Experience
2022.07 - 2023.09
Service Advocate
Target
2017.08 - 2022.06
Bachelors of Science - Kinesiology, Psychology
Texas Tech University
High School Diploma -
Keller High School
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