Sarah Brown
College Station,TX
Summary
Skilled individual with thorough understanding of eyewear, lenses and ophthalmic products. Assesses individual customer preferences to deliver optimal solutions. Exceeds service expectations by cultivating meaningful individual relationships and passionately addressing customer concerns.
Overview
11
11
years of professional experience
Work History
Optician/Receptionist
Precision Eye Care
09.2021 - Current
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Maintained safe, clean and organized environment to increase patient comfort.
Server
Christopher's World Grille
08.2020 - 10.2022
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Suggested wine pairings to go with specific menu items.
- Ran food from chefs to guest tables with dishes that required special serving techniques.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
Bartender/Cocktail Server
Gaylord Texan Hotel
05.2016 - 02.2020
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Assisted with inventorying beverage stock and bar supplies.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Bartender/ Server
Olive Garden
10.2012 - 05.2016
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied guests.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with guests to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
No Degree - General Studies
Angelina College
Lufkin, TX08.2011
High School Diploma -
Hemphill High School
Hemphill, TX05.2011
Skills
- Clerical Support
- Educate Clients
- Retail Sales
- Customer Service
- Suggestive Selling
- Courteous Phone Demeanor
- Control of Expenses
Timeline
Optician/Receptionist
Precision Eye Care
09.2021 - Current
Server
Christopher's World Grille
08.2020 - 10.2022
Bartender/Cocktail Server
Gaylord Texan Hotel
05.2016 - 02.2020
Bartender/ Server
Olive Garden
10.2012 - 05.2016
No Degree - General Studies
Angelina College
High School Diploma -
Hemphill High School
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