Sarah Brummett
McKinney,TX
Summary
Driven Service Manager with a proven track record at Texas Roadhouse, excelling in customer service management and team leadership. Expert in transforming escalated customer complaints into loyalty opportunities, enhancing team performance through effective training and development. Demonstrates exceptional multitasking and relationship-building skills, significantly contributing to business success.
Overview
6
6
years of professional experience
Work History
Service Manager
Texas Roadhouse
07.2022 - 07.2024
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Met with customers to discuss service needs and offer available solutions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed and maintained positive relationships with customers to build rapport and trust.
Restaurant Server
Texas Roadhouse
11.2018 - 06.2022
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
Education
No Degree - Psychology
University of Iowa
Iowa City, IASkills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Employee Training and Development
- Customer Service Management
- Relationship Building
- Outgoing and Energetic
Timeline
Service Manager
Texas Roadhouse
07.2022 - 07.2024
Restaurant Server
Texas Roadhouse
11.2018 - 06.2022
No Degree - Psychology
University of Iowa
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