Sarah Burnette
Galax,VA
Summary
Proven leader in customer service and cash handling, adept at training and mentoring teams for increased productivity at Lowes Home Improvement. Excels in high-pressure environments, demonstrating exceptional multitasking and communication skills. Achieved significant improvements in customer satisfaction and shopping experience through adaptability and a positive attitude.
Overview
9
9
years of professional experience
Work History
Head Cashier
Lowes Home Improvment
Galax, VA
07.2023 - Current
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, return items, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Wait Staff Member
Cracker Barrell Old Country Store
Wytheville, VA
12.2020 - 09.2021
- Checked back with customers during meals to ensure satisfaction with food and service.
- Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
- Complied with health department regulations regarding sanitation standards when handling food items.
Waitress
Macado's Restaurant
Galax
05.2018 - 07.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Mainline Cashier
Hardee's
Galax, VA
05.2015 - 07.2016
- Trained new employees on how to use cash registers, prepare orders and provide excellent customer service.
- Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.
- Inspected orders to make sure they were accurate before handing them to customers.
Education
Bachelor of Science - Biology
Alice Lloyd College
Pippa Passes, KY04.2021
Bachelor of Science - Criminal Justice
Alice Lloyd College
Pippa Passes, KY04.2021
High School Diploma -
Carroll County High School
Hillsville, VA05.2016
Skills
- Customer Service
- Time management strength
- Cash Handling
- Verbal/written communication
- Punctual and Reliable
- Training and coaching
- Multi-tasking skill
- Adaptability and Dependability
Volunteer Work
- 2022 - 2023 Basseterre Animal Rescue Centre - Basseterre, St. Kitts
- 2018 - 2020 Mountain View Veterinary Clinic - Woodlawn, VA
- 2014 - 2017 Twin County Humane Society - Southwest , VA
Timeline
Head Cashier
Lowes Home Improvment
07.2023 - Current
Wait Staff Member
Cracker Barrell Old Country Store
12.2020 - 09.2021
Waitress
Macado's Restaurant
05.2018 - 07.2021
Mainline Cashier
Hardee's
05.2015 - 07.2016
Bachelor of Science - Biology
Alice Lloyd College
Bachelor of Science - Criminal Justice
Alice Lloyd College
High School Diploma -
Carroll County High School
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