Sarah Burns

Responsible for sales, and managing all existing accounts for a restaurant group comprised of three distinct venues. Increase profit margins by effectively controlling budget, and overhead. Coordinate, and plan events tailored to each individual client's needs. Arrange, and manage all aspects of accounts from lead generation to event completion. Proficient with Tripleseat, Canva, OpenTable, and Apollo.io. Extensive experience with Toast, and Mailchimp. Receive, process, and track all deposits, and payments. Experience in marketing via email marketing platforms with proven, and trackable results. Work closely with the Culinary Department to build out all catering menus. Point of contact across in house, and all third party catering platforms. Gather client requirements, and work with the catering team in implementing their specifications.

Ensured all event and sales details on banquet orders were current, and accurate across all platforms. Served as liaison to clients, sales team, and event managers to provide effective communication, and coordination. Implemented contingency plans to address last minute changes, or unforeseen events. Secured all vendor requirements throughout the planning process, and day of coordination. Worked closely with clients creating detailed timelines, menus, floor plans, and budgets that exceeded all expectations.

Coordinated, and managed numerous events that helped secure customer loyalties, and new business development. Trained staff members on new restaurant practices and procedures. Promoted a positive atmosphere, and went above and beyond to guarantee each customer received exceptional food and service.