Summary
Overview
Work History
Education
Skills
Accomplishments
Booking Agent/Singer
Timeline
Generic

SARAH BYARD

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience

Work History

LOAN SERVICING REP

CEFCU
07.2012 - Current
  • Responsible for monitoring CEFCU loans reflecting on member(s) credit bureau profile, taking phone calls in relation to disputes and questions about overall pay history
  • Updating credit bureau information through various programs
  • Processing credit bureau error reports
  • Other Experience include : Assisting members with various transactions on their accounts
  • Taking loan payments, transferring funds from one account to the other using using CEFCU internal systems, contributing to Member Center goals set by manager
  • Receiving applications from various dealerships in CEFCU's network, negotiating with finance managers for favorable terms
  • Reviewed and validated details of loan applications and closing documentation.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Set up, stored and updated customer files, department records and regulatory paperwork.
  • Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
  • Affirmed loan document accuracy to protect lenders from potential fraud.
  • Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
  • Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
  • Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
  • Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
  • Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.

Supervisor/Responsibilities

TRUSTED AGENT, LOCKHEED MARTIN
03.2008 - 07.2010
  • Included payroll, schedule, opening and closing sight
  • Trusted Agent(TA) taking various forms of payments, enrolling Transportation workers into the TWIC program.

Assistant Finance Manager/Sales Associate

VELDE BUICK CADILLAC GMC
04.2004 - 03.2008
  • Customer service and sale of automobiles.
  • Asst. Custom Finance Mgr. responsible for taking application for loans, talking with lenders establishing the best loan for the customer,and handling all financial paper work

Education

No Degree - ICC

Illinois Central College
Peoria IL
2008

Skills

  • Verbal and written communication
  • 20 years of customer service
  • Critical thinking
  • Public speaking
  • Intermediate in Microsoft products
  • Critical Thinking
  • Customer Inquiries
  • Bank Deposits
  • Credit Bureau Contact
  • Credit Applications

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Booking Agent/Singer

I sing and book venues and events for my band Kickapoo Junction. Once I find or get into a product I am passionate about selling it just comes naturally.

Timeline

LOAN SERVICING REP

CEFCU
07.2012 - Current

Supervisor/Responsibilities

TRUSTED AGENT, LOCKHEED MARTIN
03.2008 - 07.2010

Assistant Finance Manager/Sales Associate

VELDE BUICK CADILLAC GMC
04.2004 - 03.2008

No Degree - ICC

Illinois Central College

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SARAH BYARD