SARAH CARDENAS
Conviva Care Solutions
San Antonio,TX
1
Certification
16
years of professional experience
Lead Referral Coordination Specialist with robust experience in assisting patient referrals and ensuring seamless transitions within healthcare systems. Proven ability to collaborate effectively with team members, adapt to changing needs, and drive successful outcomes. Strong skills in communication, organization, and problem-solving, consistently fostering trust and reliability. Valued for results-driven approach and exceptional interpersonal skills.
Work History
Lead Referral Coordinator
15 Years 8 Months- Collaborated with team members to identify and accomplish agency objectives.
- Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Coordinated patient referrals, ensuring timely appointment scheduling and follow-up.
- Collaborated with healthcare providers to streamline referral processes and enhance patient experience.
- Developed training materials for new team members, improving onboarding efficiency and knowledge retention.
- Mentored junior coordinators, offering guidance on complex cases and best practices in referral management.
- Established partnerships with external providers, expanding network resources for patient care coordination.
- Managed a team of referral coordinators, providing guidance and support for optimal performance and professional growth.
- Monitored referral trends and identified areas for improvement, implementing changes as needed to optimize processes.
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Scheduled appointments with specialists on behalf of clients.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
Certified Medical Assistant
15 Years 8 Months- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Documented notes during patient visits.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Cleaned and maintained medical equipment following procedures and standards.
- Measured vital signs and took medical histories to prepare patients for examination.
- Responded to patient callbacks and phone-in prescription refill requests.
- Incorporated outside records into charts and EHR.
Education
Some College - No Degree
Skills
Patient Scheduling
Effective Customer Communication
Customer Support and Assistance
Well-Trained in EClinical Works 11e/ Athena
Computer Skills
Training & Development
Team Building
Microsoft Office
Good Work Ethic
Leadership
Relationship Building
Critical Thinking
Friendly
Positive Attitude
People Skills
Team Management
Active Listening
Data Management
Problem Resolution
Flexible Schedule
Organizational Skills
Planning & Organizing
Reliable & Trustworthy
Customer Service
Pre-authorizations
Insurance verification
Medical terminology
Multi-line phone proficiency
Data entry proficiency
Appointment scheduling
Referral tracking
Utilization management
Patient scheduling
Medical terminology knowledge
Accurate documentation
HIPAA regulations
Certification
- Certified Medical Assist
Timeline
Lead Referral Coordinator
Conviva Care Solutions
11.2010 - CurrentRead More
Certified Medical Assistant
Conviva Care Solutions
11.2010 - CurrentRead More
Northeast Lakeview College
Some College from No Degree
Read More