Sarah Cicchinelli
Poestenkill
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
28
28
years of professional experience
Work History
Store Manager
Dollar General
Colonie, NY
03.2025 - Current
- Oversaw daily store operations, ensuring efficient workflow and exceptional customer service.
- Developed team schedules, optimizing labor costs while maintaining adequate staffing levels.
- Implemented inventory management practices to reduce shrinkage and improve stock accuracy.
- Trained and mentored staff, promoting a culture of teamwork and high performance.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Executed promotional campaigns, driving customer engagement and increasing foot traffic.
- Managed vendor relationships, negotiating terms to enhance product offerings and pricing strategies.
- Enforced compliance with safety standards and company policies, safeguarding operational integrity.
- Analyzed sales data to identify trends, informing strategic merchandising decisions.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Store Manager
Dollar Tree
Rensselaer, NY
03.2022 - 03.2025
- Increased sales from previous year
- Maintain shrink goals
- Oversee and schedule 20+ employees daily
- Maintain proper inventory levels per planogram requirements
- Maintain daily deposit log and cashier report
- Oversee and unload weekly truck
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Caregiver
Privite Home Care
Troy, NY
10.2020 - 03.2022
- Companion
- Prepare Meals
- Administer medications
- Watch O2 levels
- Empty waste
DSD Receiver
Walmart
Troy, NY
08.2017 - 11.2021
- Check in all outside vendors
- Accept 3-4 store truck deliveries per day
- Assist in mark downs
- Keep and maintain daily inventory counts on merchandise
Clerk
Guisepees
Brunswick, NY
08.2016 - 08.2017
- Cash out customer transactions
- Take and Make food orders
- Refill stock
- Daily opening and Closing procedures
Caregiver
Privite Home Care
Cohoes, NY
08.2015 - 07.2016
- Companion
- Prepare meals
- Administer Medications
- Empty waste
CGO DSD Coordinator
Shop Rite
Slingerlands, NY
06.2009 - 07.2015
- Prepare and send Shop Rite and outside vendor orders
- Maintain inventory counts and levels
- Stock shelves
- Aid customers in finding products
- Build ends and displays
- Make signs and tags
Assistant Grocery Manager
Price Chopper
Troy, NY
11.1998 - 10.2008
- Write Schedules
- Order stock for shelves and sales
- Make signs
- Unload delivery trucks
- Aid customers in finding products in-store and in other stores
- Aid in Customer Service when needed
Education
Regents Diploma -
Tamarac High School
Brunswick, NY01-2000
Skills
- Care Giver
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Inventory management
- Team leadership and coaching
- Store merchandising
- Cash management
- Retail inventory management
- Employee training
- Shift scheduling
- Inventory control
- Recruitment and hiring
Timeline
Store Manager
Dollar General
03.2025 - Current
Store Manager
Dollar Tree
03.2022 - 03.2025
Caregiver
Privite Home Care
10.2020 - 03.2022
DSD Receiver
Walmart
08.2017 - 11.2021
Clerk
Guisepees
08.2016 - 08.2017
Caregiver
Privite Home Care
08.2015 - 07.2016
CGO DSD Coordinator
Shop Rite
06.2009 - 07.2015
Assistant Grocery Manager
Price Chopper
11.1998 - 10.2008
Regents Diploma -
Tamarac High School