Sarah Clair
Summary
Dynamic professional with a proven track record at Family Dentistry of Grand Prairie, excelling in customer relations and financial tracking. Skilled in Eaglesoft and Dentrix, adept at enhancing patient experiences and streamlining insurance processes. Achieved revenue goals through effective account reconciliation and relationship building. Expert in multitasking and scheduling, committed to maintaining high standards of care.
Overview
16
16
years of professional experience
Work History
Office Manager
Family Dentistry of Grand Prairie
05.2021 - Current
- Insurance verification/reconciliation
- Filing claims.
- Treatment planning/presentation.
- Managing the schedule/recare.
- Communication with patients through phone, email, text messaging.
- Collections/ processing statements.
- Maintaining computers and software.
- Welcoming patients when they arrive, and checking out patients after treatment.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
- Responded to employee inquiries to provide assistance with payroll-related questions.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
Sexual Assault Victim Advocate
The Women's Center of Tarrant County
02.2015 - Current
- Maintained strict confidentiality of victim information, upholding ethical standards while providing advocacy services.
- Managed caseloads effectively, ensuring timely follow-up with clients and appropriate documentation of services provided.
- Established trust with clients through empathetic listening skills, non-judgmental responses, and consistent reliability in follow-through actions.
- Collaborated with law enforcement and medical professionals for comprehensive victim assistance during investigations and examinations.
- Conducted thorough assessments of client needs, connecting them with appropriate resources such as counseling and financial assistance.
- Assisted victims in navigating legal processes, advocating for their rights throughout the judicial system.
Insurance Coordinator
Daaboul Family, Aesthetic & Implant Dentistry
06.2019 - 04.2021
- Verified insurance and communicated coverage to staff and patients.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Achieved revenue goals by managing collections and accounts receivables, referral process, and insurance billing.
Registered Dental Assistant
Mansfield Dental Associates
04.2009 - 05.2018
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Explained treatment procedures and instructed patients on home care guidelines.
- Fabricated custom dental appliances such as mouthguards and whitening trays for improved patient experience.
Education
Management Information Systems
Texas Women's University
Denton, TXSkills
- Customer relations
- Account reconciliation
- Relationship building
- Effective multitasking
- Scheduling and calendar management
- Microsoft Office Suite
- Proficient in Eaglesoft and Dentrix
- Active Listening
- Insurance verification
- Insurance claims processing
- Accounting skills
- Teamwork and collaboration
Affiliations
- Women's Center of Tarrant County
Timeline
Office Manager
Family Dentistry of Grand Prairie
05.2021 - Current
Insurance Coordinator
Daaboul Family, Aesthetic & Implant Dentistry
06.2019 - 04.2021
Sexual Assault Victim Advocate
The Women's Center of Tarrant County
02.2015 - Current
Registered Dental Assistant
Mansfield Dental Associates
04.2009 - 05.2018
Management Information Systems
Texas Women's University
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