Sarah Clarke
Columbus,OH
Summary
Experienced professional in front desk management, specializing in accurate daily reconciliations, and comprehensive account audits. Proficient in guest billing and end-of-day reporting, enhancing operational efficiency. Valued for thoroughness, reliability, and team collaboration.
Overview
5
5
years of professional experience
Work History
Night Auditor
Hilton Garden Inn Polaris
02.2024 - Current
- Executed end-of-day balancing and prepared accurate nightly financial reports for management and accounting departments to ensure financial integrity.
- Managed financial transactions by verifying reservation credit card authorizations and accurately posting charges to maintain billing accuracy.
- Facilitated guest check-ins and check-outs while addressing inquiries to enhance overall guest satisfaction.
- Utilized Hilton's property management system (OnQ + PEP) for daily reconciliation and reporting.
- Executed various office tasks including data entry and email management. including data entry, email correspondence management, and payment processing.
- Maintained cleanliness and organization of front desk and public areas within hotel premises.
Wellness Guide Lead
Panacea Luxury Spa & Boutique
01.2025 - 12.2025
- Delivered informative tours of spa services and amenities, enhancing client engagement.
- Trained new guides on protocols for effective guest engagement.
- Managed guest check-ins and check-outs, enhancing overall client satisfaction.
- Resolved guest inquiries and concerns to foster a positive environment.
- Promoted and sold gift cards, increasing sales and elevating customer satisfaction.
- Served drinks to guests, elevating overall spa experience.
- Assisted in stocking and organizing boutique areas, ensuring cleanliness and enhancing shopping experience.
- Supported back-of-house cleanup, upholding high hygiene and presentation standards.
Lead Spa Attendant
Ebb & Float
04.2024 - 01.2025
- Greeted and checked guests in and out of spa, ensuring warm, welcoming experience.
- Promoted and sold spa memberships, highlighting benefits and services to enhance client engagement.
- Managed housekeeping duties, maintaining cleanliness of float rooms, saunas, and cold plunge areas.
- Assisted with inventory management, restocking necessary supplies to maintain seamless spa operations.
- Conducted regular laundry duties, providing fresh linens and towels for guest use.
- Executed closing procedures, ensuring cleanliness and security of all areas for next-day operations.
- Developed training materials to improve team knowledge of spa services and procedures.
Night Auditor
Residence Inn by Marriott Downtown
04.2023 - 01.2024
- Coordinated nightly audits to ensure accuracy of revenue reports and promptly resolve billing discrepancies.
- Conducted end-of-day procedures and generated financial reports for management and accounting review.
- Managed financial transactions, verified credit card authorizations, and posted charges.
- Provided customer service by efficiently checking guests in and out, while managing various office tasks.
- Assisted in training new staff on operational procedures and customer service expectations.
Concierge
Woodhouse Day Spa
11.2023 - 09.2023
- Delivered consistent, exceptional guest care and customer service experiences.
- Streamlined client check-in and check-out processes, enhancing operational efficiency.
- Trained new staff on concierge functions and customer interaction protocols, improving service delivery.
- Prepared diverse cocktails and beverages to elevate guest satisfaction.
- Conducted inventory management and restocked supplies efficiently.
- Performed routine cleaning tasks to maintain cleanliness and organization throughout the facility., ensuring orderly guest spaces at all times.
- Completed closing responsibilities to uphold facility standards and cleanliness.
- Engaged customers proactively to meet and exceed retail sales targets.
Front Desk Associate
Columbus Marriott Northwest
06.2022 - 02.2023
- Managed guest check-in and check-out processes, enhancing overall customer satisfaction.
- Resolved customer complaints through collaborative troubleshooting, resulting in improved guest relations.
- Executed administrative tasks, including filing paperwork and data entry, supporting efficient front desk operations.
- Managed laundry operations to ensure timely processing of clean linens, ensuring timely availability of clean linens.
- Performed cleaning duties to maintain hotel appearance and hygiene standards.
- Worked afternoon shifts from 3 PM to 11 PM and audit shifts from 11 PM to 7 AM.
Front Desk Associate
Fairfield Inn by Marriott
08.2021 - 06.2022
- Greeted and assisted guests during check-in and check-out processes, fostering positive experiences.
- Managed reservations through hotel management software, improving guest service response times.
- Trained new staff on front desk procedures and customer service standards effectively.
- Collaborated with sales, marketing, finance, and operations to develop strategies that increased occupancy rates.
Education
Bachelor of Science - Sociology Pre-Law, Psychology
Ohio University
Athens, OH08.2021
Treca Digital Academy
Marion, OH06.2021
Federal Hocking High School
Stewart, OH06.2019
College Credit Plus Program for accelerated academic performance
Ohio University
Athens, OH06-2018
Skills
- Inventory and project management
- Revenue tracking and financial reporting
- Office supervision and team training
- Sales strategies and conflict resolution
- Data entry and accounting principles
References
References available upon request.
Timeline
Wellness Guide Lead
Panacea Luxury Spa & Boutique
01.2025 - 12.2025
Lead Spa Attendant
Ebb & Float
04.2024 - 01.2025
Night Auditor
Hilton Garden Inn Polaris
02.2024 - Current
Concierge
Woodhouse Day Spa
11.2023 - 09.2023
Night Auditor
Residence Inn by Marriott Downtown
04.2023 - 01.2024
Front Desk Associate
Columbus Marriott Northwest
06.2022 - 02.2023
Front Desk Associate
Fairfield Inn by Marriott
08.2021 - 06.2022
Bachelor of Science - Sociology Pre-Law, Psychology
Ohio University
Treca Digital Academy
Federal Hocking High School
College Credit Plus Program for accelerated academic performance
Ohio University