Sarah Class
Kenosha
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
9
9
years of professional experience
Work History
Care Giver
Azura memory care
Kenosha
11.2024 - 06.2025
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Maintained clean and well-organized environment for client happiness and safety.
- Recorded client status progress and challenges in logbooks and reports.
- Managed waste disposal in a safe manner according to departmental guidelines.
- Maintained accurate records related to meal preparation activities and inventory.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Helped clients get in and out of beds and wheelchairs.
- Supported other departments within the facility by providing assistance as needed.
- Observed resident behavior during mealtimes and reported any changes or concerns to supervisor.
- Maintained detailed records of services performed on clients.
- Built strong and trusting rapport with clients and loved ones.
- Consulted with client care team to continually update care plans.
- Instructed family members on how to provide bedside care.
- Communicated effectively with nursing staff regarding any special dietary needs of individual residents.
- Adhered strictly to department policies regarding sanitation, safety, storage.
- Monitored and documented changes in resident behavior and health status.
- Assisted residents with daily living activities and personal hygiene needs.
- Provided companionship and emotional support to enhance resident well-being.
Care Giver
Cornerstone care giving
01.2023 - 03.2024
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed safe lifting and transferring techniques to transport residents.
- Improved patient outlook and daily living through compassionate care.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Provided emotional support to clients during difficult times.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
Picker
Amazon
Kenosha
01.2020 - 08.2022
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Tracked inventories and input equipment counts into warehouse databases.
Customer Service Representative
Burger King
Kenosha
04.2016 - 02.2018
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Took special orders in person and over telephone, generating additional revenue every month.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Developed positive relationships with customers through friendly interactions.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Memorized menu items and food preparation methods to better explain selections to guests and increase sales.
- Monitored temperatures of prepared food and cold-storage areas.
- Cleaned utensils, dishes and glasses for customer use.
- Cooked a variety of foods according to customer orders or supervisors' instructions.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
Education
Medical Office Assistant Certificate - Medical
First Institute
Libertyville, IL08-2014
High School Diploma -
Waukegan High School
Waukegan, IL06-2013
Skills
- Customer service
- Managerial
- Delegation
- Sanitation practices
- Regulatory compliance
- Team collaboration
- Communication skills
- Problem solving
- Time management
- Attention to detail
- Issue resolution
- Patient care
- Health monitoring
- Record keeping
- Safety compliance
- Client support
- Emergency response
- Effective communication
- Compassionate support
- Conflict resolution
- Emotional intelligence
- Friendly customer service
- Inventory management
- Client relationship management
- Cleaning techniques
- Inventory tracking
- Compassionate care
- Adaptability to change
- Restroom care
- Window washing
- Vacuum operation
- Spot cleaning
- Sanitization techniques
- Excellent communication skills
- Responsible and dependable
Timeline
Care Giver
Azura memory care
11.2024 - 06.2025
Care Giver
Cornerstone care giving
01.2023 - 03.2024
Picker
Amazon
01.2020 - 08.2022
Customer Service Representative
Burger King
04.2016 - 02.2018
Medical Office Assistant Certificate - Medical
First Institute
High School Diploma -
Waukegan High School