SARAH CLAYTON
New Port Richey,FL
Summary
Detail-oriented implementation leader with extensive experience in customer service and healthcare support. Proven ability to effectively manage client relationships and ensure timely delivery of services. Skilled in coordinating complex workflows, gathering critical information, and facilitating communication among diverse stakeholders to enhance client satisfaction and streamline processes.
Overview
8
8
years of professional experience
Work History
Patient Coordinator
Dr. John L. Meyers & Associates
Port Richey, FL
01.2024 - Current
- Scheduled appointments, verified insurance, and managed patient registrations in EHR system.
- Maintained accurate patient records and ensured compliance with privacy regulations.
- Improved workflow efficiency by implementing new procedures and effectively multitasking.
- Fast paced and able to accurately handle up to 30 + incoming calls, emails and faxes per day from customers
- Coordinate and provide leadership to staff
- Empathy and client complaints
- Managed patient inquiries and resolved issues to enhance overall satisfaction and experience.
Veterinary Assistant
Heartland Animal Hospital
01.2020 - 01.2023
- Educated clients on treatment plans and coordinated care with the medical team.
- Managed communications regarding appointments and follow-up care instructions.
- Assisted in diagnostic procedures and maintained accurate patient records.
- Surgical procedures and preparation as needed
- Could handle up to 25 patients per day
- Worked in collaboration with fellow co workers
- Educated pet owners on post-operative care and preventive health measures, promoting client satisfaction.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Provided customer support to clients, answering questions and addressing concerns.
Service Coordinator
Clayton Enterprises, LLC
Minnesota
01.2018 - 01.2023
- Scheduling and staff direction
- Coordinated logistics, managed vendor schedules, and ensured timely service delivery.
- Maintained records and financial documentation for comprehensive project tracking.
- Developed and implemented training materials to enhance staff onboarding and service quality.
- Fast paced and could handle up to 150+ customers for events and private gatherings
- Advertising on social market platforms to create more client relationships
Lab Processing Technician
DuPage Medical Group
Illinois
01.2018 - 01.2018
- Performed patient draws both in emergency rooms and patient rooms
- Processed and labeled specimens accurately, following established protocols.
- Resolved specimen documentation issues through effective communication with staff.
- Maintained organized lab workspace to ensure efficient workflow.
- On call for emergency room blood draws for fast paced environment
Education
Associate of Science - Medical
Waubonsee Community College
Sugar GroveSkills
- Client relationship management
- Data integrity management
- Project coordination
- Billing and Accounts Payable
- Organized and dependable
Timeline
Patient Coordinator
Dr. John L. Meyers & Associates
01.2024 - Current
Veterinary Assistant
Heartland Animal Hospital
01.2020 - 01.2023
Service Coordinator
Clayton Enterprises, LLC
01.2018 - 01.2023
Lab Processing Technician
DuPage Medical Group
01.2018 - 01.2018
Associate of Science - Medical
Waubonsee Community College