Sarah Collum
Freddy's Steakburgers and Custard
Ada
10
years of professional experience
Innovative professional with extensive experience in food service operations. Known for strong analytical skills and team leadership, driving improvements in service delivery and operational efficiency.
Work History
General Manager of Food Service
2 Months- Oversaw daily operations to ensure optimal food quality and customer satisfaction.
- Implemented new menu items based on customer feedback and market trends.
- Trained and developed team members on food safety and service protocols.
- Coordinated staff schedules to align with peak service hours for enhanced efficiency.
- Maintained compliance with health department regulations during food preparation and service.
- Analyzed sales data to identify trends, adjusting strategies to maximize revenue opportunities.
- Fostered a positive team environment, enhancing employee morale and retention rates.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
General Manager of Food Service
1 Year 6 Months- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Implemented new menu items based on customer feedback and market trends.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
- Boosted employee morale with regular team-building activities, improving communication and collaboration.
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
Kitchen Manager
1 Year 3 Months- Trained and mentored kitchen staff on food preparation techniques and menu items.
- Developed and implemented new recipes, enhancing menu offerings and customer satisfaction.
- Streamlined inventory management processes to reduce waste and improve cost efficiency.
- Supervised daily kitchen operations, ensuring compliance with health and safety standards.
Department Lead
10 Months- Implemented process improvements that streamlined workflows and optimized inventory management.
- Oversaw daily operations, ensuring team efficiency and adherence to safety protocols.
- Trained and mentored staff, fostering professional development and enhancing team performance.
- Coordinated scheduling for department staff, balancing workload to meet customer demand effectively.
- Conducted regular audits of inventory levels, maintaining accuracy and reducing stock discrepancies.
- Collaborated with cross-functional teams to enhance departmental strategies and achieve operational goals.
Assistant Manager
1 Year- Trained and mentored staff on customer service standards and operational procedures.
- Supervised daily operations to ensure efficient service and product quality.
- Conducted regular performance evaluations to enhance team productivity and morale.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
Licensed Massage Therapist
4 Years 8 Months- Collaborated with chiropractors to develop integrated treatment plans for optimal patient outcomes.
- Provided therapeutic massage treatments to enhance patient recovery and alleviate pain.
- Educated clients on self-care techniques to promote wellness and prevent injuries.
- Maintained accurate documentation of patient progress and treatment protocols for compliance.
- Streamlined appointment scheduling process, reducing wait times and enhancing client experience.
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Demonstrated flexibility in scheduling availability, accommodating client needs by offering evening or weekend appointments when necessary.
- Assisted with administrative tasks such as updating patient records, processing payments, and managing inventory of supplies when necessary.
Education
No Degree - Massage Therapy
High School Diploma
Skills
Operations management
Cost control
Financial management
Regulatory compliance
Scheduling and rostering
Customer service
Creative problem solving
Marketing and promotions
Facility maintenance
Timeline
General Manager of Food Service
Freddy's Steakburgers and Custard
06.2026 - CurrentRead More
General Manager of Food Service
Applebee's Neighborhood Grill & Bar
12.2024 - 06.2026Read More
Kitchen Manager
Applebee's Neighborhood Grill & Bar
09.2023 - 12.2024Read More
Department Lead
Lowe's
09.2022 - 07.2023Read More
Assistant Manager
Jasper Snack Shack
08.2021 - 08.2022Read More
Licensed Massage Therapist
Riverwood's Chiropractic
08.2016 - 04.2021Read More
Everest College
No Degree from Massage Therapy
Read More
Hernando High School
High School Diploma
Read More