Sarah Coullahan
Gerber,California
Summary
Dedicated driver with a clean record and extensive experience at North Valley Services, excelling in route optimization and customer service. Proven ability to enhance transportation efficiency through strategic planning and effective communication, ensuring timely deliveries and high client satisfaction. Skilled in vehicle maintenance and safety protocols, fostering trust and reliability in all interactions.
I am looking at both working in my current professional career or changing careers and learning a new skill set.
Overview
9
9
years of professional experience
Work History
Driver
North Valley Services
Red Bluff, CA
12.2021 - Current
- Operated vehicles safely while adhering to all traffic regulations and company policies.
- Conducted routine vehicle inspections and performed basic maintenance checks to ensure safe operation.
- Delivered goods efficiently, maintaining accurate delivery logs and schedules.
- Communicated effectively with dispatch to coordinate pick-up and drop-off times.
- Assisted in training new drivers on safety protocols and operational procedures.
- Monitored fuel usage and optimized routes to enhance efficiency of transportation operations.
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
Driver
Tehama Rural Area Express. Paratransit Services
Red Bluff, CA
10.2020 - 10.2021
- Resolved customer inquiries regarding safety, timely pick up and drop off ensuring high satisfaction levels through effective communication.
- Implemented best practices for ADA securements for the purpose of the client's safety.
- Delivered clients to appointments and errands in a timely manner.
- Communicated with Dispatch using radio and cell phone to ensure accuracy at pick up.
Driver/monitor
First Transit, Inc.
Redding, CA
08.2017 - 10.2020
- Operated transit vehicles safely, ensuring adherence to traffic laws and company policies.
- Conducted pre-trip inspections to verify vehicle safety and compliance standards.
- Assisted passengers with boarding and disembarking, providing excellent customer service.
- Managed route scheduling efficiently, optimizing travel times and minimizing delays.
Education
Associate of Science in Social Work - Human Services
Shasta College
Redding, CASkills
Time management
Valid Driver's license
Customer service
Clean driving record
Problem-solving
Safe driving practices
Punctual and reliable
City and non-city driving
Punctuality
GPS and route planning
Safety protocols
Defensive driving
Vehicle inspection
Safety management
Route planning
Driving in adverse conditions
Navigational systems and GPS
Vehicle inspections
Route management
Transportation
Traffic law observation
Vehicle maintenance
Commercial driving
Equipment operation
Inclement weather driving
Passenger transportation
Relationship building
Accident prevention
Adaptable driving techniques
Schedule management
DOT compliance
Customer rapport
Passenger assistance
CDL license
Strategic planning
Route logs
Team building
Conflict resolution
Staff development
Friendly and outgoing
Verbal and written communication
Patience and tact
Traffic laws
Emergency response
Confidentiality
Basic vehicle maintenance
Passenger support
Driving and transportation
Daily logging
Timeline
Driver
North Valley Services
12.2021 - Current
Driver
Tehama Rural Area Express. Paratransit Services
10.2020 - 10.2021
Driver/monitor
First Transit, Inc.
08.2017 - 10.2020
Associate of Science in Social Work - Human Services
Shasta College