Sarah Cramer
Sparta,MI
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Maxines Family Restaurant. Achieved increased sales through effective suggestive selling and developed lasting guest relationships. Proficient in cash handling and order management, ensuring accuracy and efficiency in high-volume dining environments.
Able to handle high stress work situations due to high volume of guests. Can work under immense pressure and able to handle it accordingly and proficient.
Overview
13
13
years of professional experience
Work History
Server
Maxines Family Restaurant
Sparta, MI
06.2013 - Current
- Delivered prompt and courteous service to enhance guest satisfaction.
- Assisted in training new staff on restaurant policies and customer service standards.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed cash register operations, ensuring accurate transactions and balancing at shift end.
- Maintained cleanliness and organization of dining area to create a welcoming environment.
- Handled customer inquiries and resolved issues efficiently to ensure repeat business.
- Recommended menu items based on guest preferences, increasing overall sales.
- Supported special events by coordinating with team members for seamless execution of services.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Education
High School Diploma -
Kent City
Kent City, MI06-2012
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Customer service
- Cleanliness standards
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Order accuracy
- Supply restocking
- Table bussing
- Suggestive selling
- Guest relations management
- Relationship management
- Dining area maintenance
- Allergy awareness
- Order management
- Beverage preparation
Timeline
Server
Maxines Family Restaurant
06.2013 - Current
High School Diploma -
Kent City