Sarah Crowley
Altoona,PA
Summary
Detail-oriented administrative and operations professional with over 15 years of experience in supporting cross-functional teams. Expertise in managing confidential records and coordinating high-volume documentation processes. Skilled in maintaining tracking systems, responding to stakeholder inquiries, and ensuring compliance with organizational policies. Proven ability to prioritize deadlines and maintain accurate, audit-ready records in fast-paced settings.
Overview
9
9
years of professional experience
Work History
Human Resources Specialist
Ward Transport & Logistics
Altoona, PA
11.2024 - Current
- Conduct background checks and orientation, coordinate new employee onboarding process.
- Manage and maintain confidential employee records in compliance with company policies and state regulations.
- Process employee documentation, onboarding records, and personnel files ensuring accuracy and audit readiness.
- Generate and analyze weekly reports.
- Coordinate with management across multiple regions to ensure timely documentation processing.
Server
The Casino at Lakemont Park
Altoona, PA
04.2021 - 07.2025
- Managed event setup and breakdown, ensuring smooth execution and guest satisfaction.
- Assisted in training and mentoring team members while maintaining high standards of organization and guest services.
Operations & Scholarship Coordinator
Central Pennsylvania Community Foundation
Altoona, PA
01.2023 - 11.2024
- Maintained detailed records, ensuring accuracy, completeness, and timely processing of documentation.
- Managed scholarship program and served as the primary point of contact for all students, counselors, donors, and board members.
- Prepared correspondence, scheduled meetings, processed mail, documented minutes, and supported leadership with administrative coordination.
Front Desk Receptionist
The Warren A. Gingrich Agency
Altoona, PA
05.2021 - 01.2023
- Responded to customer inquiries, triaged requests, and escalated complex insurance matters to appropriate agents.
- Served as liaison between clients, insurance carriers, and internal agents regarding policy documentation and claims-related inquiries.
- Managed filing systems and maintained accurate policy records to ensure regulatory compliance.
- Assisted with bank deposits and daily administrative operations to support overall agency efficiency.
Teller
First National Bank Of Pennsylvania
Altoona, PA
09.2017 - 05.2021
- Processed high-volume financial transactions with strict adherence to compliance and regulatory guidelines.
- Maintained accurate transaction documentation and ensured proper verification procedures were followed.
- Assisted customers with account-related inquiries while safeguarding confidential financial information.
- Supported daily balancing and reporting requirements.
Education
High School Diploma -
Altoona Area High School
Altoona, PA06-2012
Certificate - Drafting & Design Technology
Greater Altoona Career & Technology Center
Altoona, PA06-2012
Skills
- Microsoft Office
- Spreadsheet Development & Data Tracking
- Records Management Systems
- General Office Equipment
- Document Preparation & Filing Systems
Core Competencies
- Insurance Documentation Support
- Records & Database Management
- Spreadsheet Tracking & Reporting
- Compliance & Confidential File Maintenance
- Administrative & Operational Coordination
- Confidential Information Handling
- Meeting Coordination & Correspondence Preparation
Timeline
Human Resources Specialist
Ward Transport & Logistics
11.2024 - Current
Operations & Scholarship Coordinator
Central Pennsylvania Community Foundation
01.2023 - 11.2024
Front Desk Receptionist
The Warren A. Gingrich Agency
05.2021 - 01.2023
Server
The Casino at Lakemont Park
04.2021 - 07.2025
Teller
First National Bank Of Pennsylvania
09.2017 - 05.2021
High School Diploma -
Altoona Area High School
Certificate - Drafting & Design Technology
Greater Altoona Career & Technology Center