Sarah Cumings
Copper Canyon,TX
Summary
Dynamic Front Desk Agent with hotel experience at Gaylord Texan Resort, excelling in customer service, and conflict resolution. Proven ability to enhance guest satisfaction through effective communication and attention to detail. Committed to continuous improvement and creating memorable experiences for guests while fostering a welcoming environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Gaylord Texan Resort and Convention Center
Grapevine, TX
10.2024 - Current
- My duties at the front desk are to assist the guests with all needs and to check them in and out of their rooms.
- I help guests by combining continuing reservations, and I also help guests by putting them in connecting rooms with family or friends.
- Also, I offer upgrades for better room types that may fit the guest or guest's family size.
- Most importantly I get to learn about the guest and make them feel welcome here at the Gaylord Texan.
Front Desk Agent/PBX
Great Wolf Lodge
Grapevine, TX
02.2024 - 10.2024
- I work at the front desk where I check guests in to their reservations.
- There I get to know guests, make them feel welcome, and make dells by offering upgrades, extends, and more.
- Not only do I work in the front, but I also work in the back office.
- There I work our PBX system.
- I answer phone calls and help guest with whatever they have questions or concerns.
- We also have a text message system where I text back and forth with guest letting them know about their stay as well as answering any questions.
- I also check guests in and out of rooms as well as make sales in PBX.
Student Volunteer
East Texas Baptist University
Marshall, TX
09.2023 - 12.2023
- From September to December, I would volunteer with my college at a local elementary school and help students and teachers with anything they might need.
- I specifically helped in the art room, where I assisted the teacher with her students, as well as organized and restocked supplies throughout the room.
Volunteer Work
Temple Baptist Church, Flower Mound
Flower Mound, TX
01.2016 - 01.2023
- I volunteered in my church's nursery for eight years, looking after children from 0 to 10.
- I have learned to be able to attend to the needs of the children and parents in any situation.
Mission Trip Work
Temple Baptist Church, Flower Mound
Flower Mound, TX
01.2019 - 01.2022
- While in high school, I did a lot of volunteer work for my church's mission trips.
- For four years I worked cleaning houses, churches, and kitchens, as well as handling situations where a person didn't get what they would have preferred.
- This volunteer work was a good overall working experience.
Education
Some College - General Studies
Pensacola Christian College
Pensacola, FLSome College (No Degree) - General Studies
East Texas Baptist University
Marshall, TXSkills
- Communication skills
- Organizational skills
- Hotel experience
- Customer service
- Front desk operations
- Hospitality principles
- Conflict resolution
- Attention to detail
- Problem solving
- Adaptability
- Guest accommodations
- Team building
- Empathy and compassion
- Continuous improvement
Certification
Driver's License, 10/01/23, 01/01/32
Personal Information
Willing To Relocate: Anywhere
Languages
English
Full Professional
Timeline
Front Desk Agent
Gaylord Texan Resort and Convention Center
10.2024 - Current
Front Desk Agent/PBX
Great Wolf Lodge
02.2024 - 10.2024
Student Volunteer
East Texas Baptist University
09.2023 - 12.2023
Mission Trip Work
Temple Baptist Church, Flower Mound
01.2019 - 01.2022
Volunteer Work
Temple Baptist Church, Flower Mound
01.2016 - 01.2023
Some College - General Studies
Pensacola Christian College
Some College (No Degree) - General Studies
East Texas Baptist University
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