Sarah Czarnik
Saint Charles,MO
Summary
Highly motivated flooring Sales Manager with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
13
13
years of professional experience
Work History
Manager of Commercial and Residential Epoxy Sales
Central Epoxy Flooring
03.2019 - 06.2023
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Managed and motivated employees to be productive and engaged in work.
- Improved marketing to attract new customers and promote business.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Logistics Coordinator
MTM Transportation
07.2017 - 03.2019
- Insured all routing was completed timely and efficiently with high quality routes
- Insured all trips were set with an appropriate transportation provider in a timely manner
- Worked with Transportation and Department manager ti innovate and implement more efficient processes, streamlining work flow for member transportation
- Meet all production and quality expectations per company standards
- Insured ques, tools, and processes were completed as scheduled successfully
- Transportation requirements included dispatching services in multiple States
- Handled special client requirements, including paralifts
Sales & Guest Services
Hilton
02.2010 - 11.2017
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
- Trained junior team members in customer service strategies and property policies.
- Reviewed upcoming events and planned for expected challenges.
- Set and managed policies for concierge services and guest relations.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Streamlined operational processes to maximize efficiency and customer satisfaction.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Maintained up-to-date knowledge of products and services offered.
Education
High School Diploma -
Gateway Academy
Chesterfeild, MO05.1997
Skills
- Business Administration
- Marketing
- Contract Management
- Lead Generation
- Project Management
Business Development
- Verbal and Written Communication
- Salesforce Management
- Brand Management
- Schedule Preparation
- Customer Relationship Management (CRM)
- Negotiation
Timeline
Manager of Commercial and Residential Epoxy Sales
Central Epoxy Flooring
03.2019 - 06.2023
Logistics Coordinator
MTM Transportation
07.2017 - 03.2019
Sales & Guest Services
Hilton
02.2010 - 11.2017
High School Diploma -
Gateway Academy
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