Motivated and results-driven professional with 4 years of experience in customer service. Known for excellent communication and a commitment to delivering high-quality results. Adept at managing multiple tasks simultaneously, working collaboratively in team settings, and exceeding performance goals. Passionate about continuous learning and applying innovative solutions to drive efficiency and customer satisfaction.
Hi, I’m
Sarah Daly Ferreira
Santee,CA
Summary
Overview
4
years of professional experience
Work History
Luna Grill
Hospitality Specialist
03.2024 - Current
Job overview
- Delivered exceptional guest service, ensuring a welcoming and memorable dining experience.
- Demonstrated thorough knowledge of menu items and promotions to make personalized recommendations.
- Accurately processed orders and payments, maintaining compliance with service standards.
- Coordinated with kitchen staff to fulfill special dietary or preparation requests.
- Ensured timely delivery of food and beverages, monitored guest satisfaction, and responded promptly to concerns.
- Maintained cleanliness and organization of service areas and restrooms; completed opening and closing side duties.
Crumbl Cookies
Bakery Cashier
08.2021 - 03.2024
Job overview
- Prepared and baked a variety of cookies following Crumbl's standard recipes to ensure consistency and quality.
- Maintained a clean and organized kitchen environment, adhering to safety and sanitation protocols.
- Delivered outstanding customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience.
Education
San Diego Mesa CollegeSan Diego, CA
Associate in Psychology from Psychology
06-2027
University Overview
Point Loma High SchoolSan Diego, CA
High School Diploma
06-2024
University Overview
Skills
- Customer service, multitasking, and organization
- Time management and attention to detail
- Strong communication skills
- Adaptability and flexibility
- Positive attitude and enthusiasm
- Food safety training
Timeline
Hospitality Specialist
Luna Grill
03.2024 - Current
Bakery Cashier
Crumbl Cookies
08.2021 - 03.2024
San Diego Mesa College
Associate in Psychology from Psychology
Point Loma High School
High School Diploma
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