SHILYN STROYE
East Brunswick,NJ
Summary
Driven Hospitality Specialist with talent for maintaining customer satisfaction while assisting with reservations and special requests. Successful in helping customers plan special events through exceptional industry knowledge and catered recommendations for venues and vendors. Flexible with upbeat demeanor and commitment to client satisfaction. Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task.
Overview
5
5
years of professional experience
Work History
Hospitality Specialist
Urban Air Trampoline And Adventure Park
04.2021 - Current
- Dedicated server and front desk worker
- Primary objective is to contribute to the overall positive experience of guests, especially during special events like birthday parties
- Excel in creating enjoyable, organized, and stress-free celebrations for both hosts and attendees
- Efficiently handle tasks such as serving and distributing food, drinks, and birthday cake
- Experience as a front desk worker has further honed customer service skills, emphasizing commitment to ensuring a seamless and memorable experience.
- Collaborated with various team members to meet guests' requests.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
Overnight Stocker
Target
08.2020 - 11.2022
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
Package Handler
FedEx
06.2019 - 05.2020
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations
- Used hand-held devices and computers to record and monitor inventory levels
- Completed audits to uncover and address inaccuracies.
Education
High School Diploma -
South Brunswick High School
Junior Degree And Field of Study - Criminal Justice
Rutgers, The State University of New Jersey
New Brunswick, NJ05.2026
Skills
- Exceptional Customer Service
- Safety and Risk Management
- Inventory Control and Management
- Cleaning and Sanitation Protocols
- Communication Skills
- Positive Attitude
- Customer Service
- Multitasking and Organization
- Front office operations
Websites
Timeline
Hospitality Specialist
Urban Air Trampoline And Adventure Park
04.2021 - Current
Overnight Stocker
Target
08.2020 - 11.2022
Package Handler
FedEx
06.2019 - 05.2020
High School Diploma -
South Brunswick High School
Junior Degree And Field of Study - Criminal Justice
Rutgers, The State University of New Jersey
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