Sarah Davis
Johnstown,PA
Summary
Accomplished Advanced Lead Collections Specialist with a proven track record at the American Red Cross, excelling in customer service and venipuncture. Expert in training new hires and enhancing process efficiencies. Demonstrated ability to maintain high standards in fast-paced environments, ensuring optimal productivity and exceptional donor experiences. Skilled in Microsoft Excel and Word, adept at managing critical tasks with precision.
Overview
14
14
years of professional experience
Work History
Advanced Lead Collections Specialist
American Red Cross
08.2015 - Current
- Conducted venipuncture and all processes related to collection of Platelets through Apheresis procedure.
- Operated as charge staff/ lead for daily drives.
- On the Job Trainer- Responsible for training new staff in all areas of the collection process.
- Organized daily work based on collection priority.
- Delivered exceptional customer service and maintained calm and professional demeanor.
- Completed proper sanitation and cleaning of equipment and work areas between donor.
- Addressed questions and concerns to educate donors on collection process and procedures.
Manufacturing Lab Technician
American Red Cross
09.2012 - 08.2015
- Performed data entry and operated the computer programs associated with component production, labeling, storage, and sample tube management.
- Analyzed and made decisions based on visual inspection and information provided from other departments to meet time.
- Responsible for manufacturing and processing blood products after the units have been received from the donors.
- Responsible for scanning in the units of blood, processing the units into transfusable components, (red cells, platelets, and expressing plasma) and leukoreducing red blood cells.
Bartender
Turner Hall
01.2011 - 08.2015
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
Education
Health Sciences
Mount Aloysius College
Cresson, PANo Degree - Phlebotomy Certification
Pennsylvania Highlands Community College
Johnstown, PASkills
- Customer Service
- Microsoft Excel
- Microsoft Word
- Venipuncture
- New Hire Training
Timeline
Advanced Lead Collections Specialist
American Red Cross
08.2015 - Current
Manufacturing Lab Technician
American Red Cross
09.2012 - 08.2015
Bartender
Turner Hall
01.2011 - 08.2015
Health Sciences
Mount Aloysius College
No Degree - Phlebotomy Certification
Pennsylvania Highlands Community College